Android Phone

Android Tablet

iPad

iPhone

Windows

Bitcoin

Ethereum

Litecoin

Tether

DogeCoin

British Pound Sterling

Polish Zloty

Czech Republic Koruna

Euro

Canadian Dollar

Australian Dollar

Swedish Krona

Norwegian Krone

1Spin4Win

1x2 Gaming

3 Oaks Gaming

7Mojos

Absolute Live Gaming

Air Dice

Altente Gaming

Amatic

Amigo Gaming

Apparat Gaming

Atmosfera

Authentic Gaming

AvatarUX

Bally Wulff

Barbara Bang

Belatra Games

Beter Live

Betsoft

Betsolutions

BF Games

BGAMING

Big Time Gaming

Bluebird Gaming

Blueprint Gaming

Booming Games

Booongo

Caleta Gaming

CandleBets

Casino Technology

Clawbuster

Elk Studios

Endorphina

Epic Media

EveryMatrix

Evolution Gaming

Evoplay Entertainment

Ezugi

Fantasma Games

Felix Gaming

Five Men Gaming

Flat Dog

FUGASO

GameArt

Gamebeat

Gaming Corps

Gaming1

Gamzix

Ganapati

Givme

Golden Hero

Green Jade Games

Groove Technology

Habanero

Hacksaw Gaming

High 5 Games

Holle Games

Igrosoft

Infingame

iSoftBet

Jade Rabbit Studio

KA Gaming

Kalamba Games

Kiron

Live Solutions

Livespins

Lucky

Lucky Streak

Mancala Gaming

Mascot Gaming

Merkur

Mplay Games

MrSlotty

NetEnt

NetGame

Nolimit City

Novomatic

Nucleus Gaming

Octoplay

OneTouch

Onlyplay

Orbital

Oryx Gaming

PariPlay

Pateplay

Peter and Sons

Platipus

Play'n Go

Playson

Playtech

Pocket Games Soft

Popiplay

Pragmatic Play

Push Gaming

Quickfire

QuickSpin

Curacao

Cryptoleo Casino

Interac

Crypto

Neteller

Apple Pay

Google Pay

Paysafecard

Rapidtransfer

Skrill

eZeeWallet

MiFinity

Jeton

Revolut

Cashlib

Neosurf

PayOp

Volt

Bancontact

CashtoCode

Noda

Flexepin

Mbway

Much Better

Mandato

Sofort

Gate2Way

Blikk

Chat

Email

Hi ▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Due to security concerns we have about the account submission, CasinoReviews.com will take no further part in the representation of this claim.

No further posts will be approved on this thread.

CasinoReviews.com Complaints Team

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Found for the Operator - Due to security concerns we have about the account submission, CasinoReviews.com will take no further part in the representation of this claim.

**Complaint Description:**

I am submitting a formal complaint against CryptoLeo, an online casino, due to prolonged delays in processing my withdrawal, caused by repetitive and unclear verification requests. Despite my efforts to comply, the issue remains unresolved, causing significant frustration and financial inconvenience.

**Background:**

- On March 25, 2025, CryptoLeo confirmed my account was verified (Ticket ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇).
- Since then, I have been unable to withdraw my funds due to ongoing demands for additional documentation.

**Details of the Issue:**

1. **Initial Verification and Additional Requests:**
  - Post-verification, CryptoLeo requested a bank statement for account **7859** and a receipt for a 4000 EUR deposit made on March 12, 2025, to payment account **5956**.
  - I submitted an IBAN statement from MiFinity, which was rejected (email dated April 7, 2025, Ticket ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇).
2. **Document Rejections:**
  - CryptoLeo stated the provided screenshots did not meet requirements, needing a bank statement with my name, account number **▇▇▇▇**, and issuance date within 90 days, showing 2 months of transactions.
  - They also requested a receipt for the 4000 EUR transaction, including transaction sum, date, payment account number, and sender’s details.
3. **Unexpected New Request:**
  - On April 5, 2025, CryptoLeo requested confirmation of a transaction from “MrGreen*” for March deposits, a requirement not previously mentioned (Ticket ID: ▇▇▇▇▇▇).
4. **Prolonged Delays:**
  - Despite my compliance, the verification process has dragged on for over a month, with no resolution.
  - Continuous communication with CryptoLeo’s support team has yielded only generic responses.

**Justification for Complaint:**

- I have met all initial verification requirements and provided requested documents.
- The repeated rejections and new demands indicate a lack of transparency and consistency in CryptoLeo’s process.
- The delay violates CryptoLeo’s Terms and Conditions, which promise timely withdrawal processing.

**Supporting Documentation:**

- Email correspondence with CryptoLeo (Ticket IDs: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇).
- Screenshots of submitted documents and rejection notices.

**Requested Action:**

- I request CasinoReviews’ assistance in investigating this matter and facilitating a resolution.
- I seek immediate processing of my withdrawal and clarity on the rejection of my documents.

**Contact Information:**

- Name: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
- Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Thank you for your support in resolving this issue.

Sincerely,

CryptoLeo Casino - Delayed Withdrawal and Unresolved Verification Issues 

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com