Hi Dennis9843 - welcome to CasinReviews.com!
Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.
Sadly there is nothing we can do to assist you here. This circumstance really comes down to your word against the gambling operators', and the system records would be the default deciders on any ruling.
Whilst we understand your frustration. your claims that you did not place these bets would not be sufficient grounds for us to pursue a refund.
Thanks, CasinoReviews.com Complaints Team


csgoempire.com
"Csgoempire.com - Bugged site"
Found for the Operator
Found for the Operator
Complaint Details
Posted By
Player
Disputed amount
171.81 USD
Date raised
March 13, 2025
Date closed
March 24, 2025
Privacy Disclosure
To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.
Player's Complaint
I was betting on the roulette, placed a 0.10 coin bet went to the kitchen came back to see my balance being 0 checked the log and saw it had placed an max bet. wrote to the support instantly about the error but got the answer the had no bugs and they needed evidence since nobody else reported anything. no refunds made even when the say the do refund if there is a bug or site error
3 Responses
Even though i can see in the log i never do max bets? U can even see how all my other bets are 0,10 bets 0,20 bets but all of a sudden its a 200+ bet? I know its a word against word case but that is something it will always kinda be? U can never as user actually provide any evidence of this? So how would u ever get help if thats the case then?
Ruling
Found for the Operator
Found for the Operator - the complaintant could not provide sufficient evidence to support their claim.
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