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Hi jas752 - welcome back!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 2nd of May let us know and we'll contact the operator on your behalf.

Thanks,
CasinoReviews.com Complaints Team

Hi jas752,

Are you still experiencing issues?

Thanks,
CasinoReviews.com Complaints Team

Hi jas752,

If we haven't heard from you by Friday the 23rd of May we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I’ve done that however it has not been completed yet. They last told me that my withdrawal is happening, however I do not even see a balance anymore.

Hi jas752,

When did the operator first tell you that your withdrawal had been processed?

Thanks,

CasinoReviews.com Complaints Team

Hi jas752,

Just following up on our previous communication - Could you confirm when the operator first told you that your withdrawal had been processed?

Thanks,
CasinoReviews.com Complaints Team

It hasn’t been processed they aren’t replying nothing shows up in balance. Sorry I’ve had a death recently in my family.

Hi jas752,

Thank you for your replay and we're sorry to hear that.

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Dream.bet
- NewEra.B.V
- Dream.bet Affiliates
- Curacao Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hi jas752,

Thank you for your consent. We'll contact the operator and see what we can do.

Thanks,
CasinoReviews.com Complaints Team

Date – 05/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 12/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 17/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi jas752,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Dream.Bet to discuss this issue we have received no response whatsoever from the operator.

They are not doing my withdrawal and I’ve been waiting almost a week without any proper reply or update. Please advise.

Dream.bet - Withdrawal issues

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