Android Phone

iPad

iPhone

Android Tablet

Windows

Euro

Amaya

Elk Studios

Leander Games

Microgaming

NetEnt

QuickSpin

Thunderkick

Yggdrasil Gaming

Curacao

EuroLotto Casino

Bank Transfer

Instant Banking

Master Card

Skrill

VISA

Visa Electron

Chat

Email

Phone

Hi dpunkt - welcome to ThePOGG.com!

Before we can go any further you need to provide us with your full name.

Thanks,

ThePOGG

Hey again,
thanks for answering so quick. 
[EDIT]

Hi dpunkt,

Can you please forward your Skrill account statement for the dates 19th of October to 1st of November to <a href="mailto:complaints@thepogg.com" rel="nofollow">complaints@thepogg.com</a>?

Thanks,

ThePOGG

Hi dpunkt,

Thanks for letting us know this issue has been resolved - it is appreciated!

ThePOGG

Both Eurolotto Casino and the submitting complainant have now confirmed that this issue has been resolved.

Hi there,
 I have a problem with Eurolotto....
 I have been playing there for a long time, and never had any problems.
 I always used my Mastercard for deposit und Trustly for withdrawal, which was the only option there for withdrawal.
 When I won there a few days ago, I wanted to cash out, but when choosing Trustly and entered my bank account, I was told, that my bank is not supported for Trustly and I couldn´t go further.
 I thought this was a mistake and tried again, but still didn´t work.
 After contacting chat support I was told that there are technical problems, which should be solved within a short time.
 So I thought, let`s try again gambling, and lost all.
 So I deposit again and won about 228€ and wanted to cash out, what still was not possible.
 After I have speaking with my chat agents, I got one agent who was very good one. He seems to be really interested and wanted to solve my problem.
 After a while they said, the only way to cash out is on a skrill account, which I had, but never used it all. So I searched my password and E-Mail adress at Skrill loged in and gave them the proof of my skrill account with a screenshot. They also told me, that the payment will be made manually so it could take a bit long, than usual.
 So I waited now for about a week and still nothing happend. Went back to chat where I was told, the cash out was made on the 20th of this month. The guy also wondered why I didn`t receive the payment, because Skrill works very fast.
 Then they asked me, if my Skrill account is veryfied, because it seems that the payment has been denied,but I´m not exactly shure.
 So I sent another screenshot where was written, that my Skrill is verified.
 Somehow I have got the feeling, that they are stalling me, because I asked for an ID of the payment, which I didn`t get, with the reason that only the head of payment department has it and he is off.
 Maybe you could do something, I would be very gratefull

Eurolotto - and problems with cash out

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

Euro Lotto Casino

Got a complaint about a gambling site?