Casino: Europaplay
 Username: [EDIT]
 EMail: [EDIT]
 Dear thepogg,
 I wanted to reach out to you because I encountered some issues with Europaplay Casino which I feel they made a mistake, costing me thousands!
 I signed up recently and claimed a bonus on my first deposit. I asked the support for rules and all this stuff before I claimed it, because it sometimes can be tricky and I wanted to be sure I made no mistakes.
 As I was playing happily on a friday night, I won quite big (more than 3000€). Later on this night I withdrew exactly 3000€ and left some more on the balance to play later on.
 Days went by and I still could play until tuesday. As I logged in on thursday my balance was reduced to exactly 100€ and my withdrawal got declined too!
 So first I didn't get what was going on and asked the support, which told me I requested a cashout before wagering the bonus. I had completed the wagering, I had collected 792 comp points, which equals 7128€. This is more than the wagering requirements of the 20 times the deposit and bonus amount, which equalled only 6000€.
 I told them, that this is incorrect. I was really stressed, so I called the support on the phone, they then told me claimed I broke the rules of betting more than 15€ per round.
 This is also incorrect, since I asked the support in livechat and he confirmed me clearly, that I can bet as much as I want and play as I want with this bonus. I took screenshots of the chat in case there were any problems so I have proof of what I'm saying here.
 I am really stressed about this and don't know what to do now. They didn't even tell me via email or something, they just took everything away without any notice and I have to deal with it somehow.. I think somebody there made a mistake so I am hoping anybody can help me with this problem :(