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Hi ▇▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Sadly, the type of review your asking us to engage here is beyond the capacity of this service to perform. The operator's regulator would need to determine whether there's sufficient evidence for them to review the performance of the game.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

NJIGP 24-002 Golden Nugget Atlantic City, LLC
Game Type: Baccarat
Dates of Occurrences: December 4, 2024 - December 9, 2024

I am requesting a comprehensive review of all my Baccarat gameplay with Golden Nugget Casino during the aforementioned dates due to significant concerns regarding unfair gaming practices.
While I understand that gambling involves inherent risks, I fully expected losses. I believe I experienced manipulation of the game that led to substantial financial losses. Below is a summary of my gameplay pattern during this period:



**Example:**
Bet on Banker: Lose

Bet on Banker: Lose

Bet on Banker: Lose
Bet on Banker: Lose (x2 original bet)
Bet on Banker: Lose (x4 original bet)
Bet on Banker: Lose (x8 original bet)
Bet on Banker: Lose (x10 original bet, multiple occurrences)
**Attempt to continue gameplay: App freezes, closing mid-shoe and forcing a restart.**

I have documented evidence, including screenshots/screen recording of the app freezing and closing.



**Golden Nugget Policy:**

**https://help.goldennuggetcasino.com/hc/en-us/articles/17793375093011-What-happens-if-I-m-disconnected-during-Casino-gameplay-US**

_Important Information_
_If you’re disconnected from a Golden Nugget Online Gaming Casino game one of the following will occur:_
_If you're disconnected during gameplay and your action is needed to complete the game_
_The game will pause and you will be able to continue where you left off. If you’re disconnected, your action may be required to complete the game round, and recommend attempting to re-enter the game. _

Below/Attached is a clear Iphone screen recording of me trying to replicate the error with much smaller dollar amounts for reference.

https://drive.google.com/file/d/11EZ551SeBcznFaLkFpqt-vYDt9Fds1yQ/view?usp=sharing

- 0-3min normal gameplay (small wins/losses)
- From ~3min onwards the app is frozen
- Deposit +$10
- Deposit +$5
- The time is depicted in the upper left blue box. (the app freezing is the grey boxes)

This complaint is not merely about losing a series of hands; it touches upon the integrity of the gaming experience and fairness as regulated by gaming laws.

I don't expect to win anything but perhaps have some losses recouped and make sure this doesn't happen to any else.

I have filed complaints in writing/email/phone with Golden Nugget but received little to no follow-up.



I was able to weed through my gameplay history and identify every time the app froze.

Red App Discontinued/Game Closure mid shoe-  **$16,150. ** My conservative estimate is these losses are all related to the malfunction.

**What I think sticks out is at no point (0) in these transactions (7,545) do I have a series of wins greater than 5 hands in a row, yet I lost more than 5 in a row over 40 separate times to varying degrees.**

Golden Nugget Casino - Baccarat

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