Golden Park

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"Golden Park - verification for another account"

Resolved

Complaint Details

Posted By

Player

Disputed amount

1327€

Date raised

October 9, 2024

Date closed

December 1, 2024

Privacy Disclosure

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I have tried a lot of licensed bookies in Spain, and by far, Goldenpark are the only ones that literally ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.

Not only are they limiting your bets to the minimum that you win something (at the time I won a couple of hundred, they limited my bets to 2€), they also don't let you withdraw!!

They have been holding more than 1300€ for months when I have verified everything they have asked me for! ID, selfie with ID, electricity bills, phone bills, etc., everything, everything!!

Now they tell me that I depend on a third person because they have made up that they have seen some kind of relationship with another account, when I have nothing to do with it! I only registered, deposited and play, nothing else! They tell me that if the other person does not send the documents (something that they are totally making up as an excuse) my money will be held indefinitely.

They don't give me any data, information or anything, just the same email saying this: "Until the other person sends the documentation we will hold your money," and I can go on like this until the year 2050.

A real scammers. I have never experienced anything like this in any bookie in Spain and I am registered in quite a few.

SHAMELESS

7 Responses

Hi ▇▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!
As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?
Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇,
We're following-up on our previous communication - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?
Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Thanks,
CasinoReviews.com Complaints Team

Ruling

Resolved

Found Against the Operator - Golden Park has informed us that they will not cooperate with this service to manage player complaints.

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