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Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇,

Thank you for your submissions.

Please also attach the images of yourself with ID + the front and back of ID as jpegs so we can look into the issue further.

Also a reminder; As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇,

We're following-up on our previous communication - please also attach the images of yourself with ID + the front and back of ID as jpegs so we can look into the issue further.

Also a reminder; As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇,

If we haven't received the requested information from you by Friday the 15th of August we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I have been waiting 2 weeks now for my account verification to complete, something that normally take 48 hours is being delayed for so long, and no support is given whe I reach out to them, other than keep waiting with no answers as to why its taking so long. I personally know there are no issues with my documents or identity; possiblythey are trying to delay a withdrawal I'm currently holding or pressure me to keep playing and loose my money... Whatever the cause might be, 2 weeks is ridiculous!

Grande Vegas Casino - Waiting 2 weeks for Account Verification

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