Hollywood Gaming Mahoning Valley Race Course

VISA

Nothing yet. I still have not been returned the money AND the casino has me on a 60 day ban

Hi ▇▇▇▇▇▇ - welcome to Casinoreviews.com!

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Still have yet to hear from anyone despite numerous phone calls and emails.

Hi Norma91!!,

As previously communicated, this is not a matter we can assist you with.

CasinoReviews.com Complaints Team

This company is the worst as they have not responded to any complaints with any Local, State, or Federal Agency. How they keep their license to operate is anyone’s guest. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

This service only manages complaints against online gambling businesses.

> > I am a 65 years old, disabled person and I served as a “whistleblower” against the Casino with the State Lottery Commission. This seems like retaliation for that…….
> >
> >
> >
> > Please note that I never raised my voice or caused any type of scene or disturbance at the Casino.
> >
> >
> >
> > To Whom It May Concern:
> >
> > On Jan 7 we were at the Hollywood Casino in Austintown OH. I went to an Everi ATM to get a $1500 gaming ticket ($1,563.95 with fees). The ticket never printed so I never rcvd my $1500 even though it was debited from my account.
> > I contacted everyone possible in the casino and no one could figure it out. They could see the debit on the ATM Computer and a case number was generated BUT no one could help me. I was told by the Casino that Everi was going to call me ASAP. I still have not heard from Everi. All I know at this point is that my $1563.75 is missing.
> > I am very frustrated with everyone: Everi, the Casino, and especially those employees at Everi that told the Casino Supervisor that they were going to call me ASAP. I was so upset that I gave the case number back to the Casino and told them to take care of it. I waited at the Casino for more than two hours and heard from no one. I was very close to calling the Sheriff’s Department as Everi’s incompetence in this matter is incomprehensible.
> > Thank you,
> > ▇▇▇▇▇▇▇▇▇▇▇▇▇▇
> > ▇▇▇▇▇▇▇▇▇▇▇▇▇▇
> > Canfield OH
> >
> > ———-
> >
> > ▇▇▇ –
> >
> > Was following the email chain from yesterday and was happy to hear from our player services team that Everi has credited the full amount back to your account.  It sounds like it’s now on your bank to reflect that and that normally can take anywhere from a day or two up to a week but you should be good.
> >
> > (Info pertaining to Ohio Gambling Commission)
> >
> > We will be issuing you a cooling off period of sixty (60) days where you will not be permitted on property.  That sixty (60) day period would run from today through March 9th, at which point you'll be eligible to return (unless you've exercised any self-exclusion options that run longer).  You’ll be receiving a letter from us stating the same in the next few days.
> >
> > If you have any questions for the folks on the email, please just let us know.
> >
> > Regards,
> >
> > **▇▇▇▇▇▇▇▇▇▇▇**
> >
> > **VP/General Manager**
> >
> > **Hollywood Gaming Mahoning Valley Race Course **
> >
> >
> >
> > <null>
> >
> > ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
> >
> > **P** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
> >
> > **pennentertainment.com **
> >
> > ———-
> >
> > Hello ▇▇▇▇▇, What is this about? Just because I was angry about an ATM machine in the casino not printing me a gaming ticket and the money was still being taken out of my account? Wouldn’t anyone else be just as angry? I waited for almost two hours and still did not necessarily have an answer. I did get quite upset when a case number was given to me and I was told that someone from Everi would call ASAP (I don’t know who Everi was). At no time did I raise my voice to anyone or cause any type of scene. No one from Everi ever called, even today. (I was ready to call the Sheriff’s Department and file a report on Everi). Whether it is $10 or $2000, there is a responsibility by the ATM ownership to solve it immediately. Lisa was the person who let me know about the reimbursement to my bank account. (As of tonight the money was still not showing in my account). Anyways, we were planning to come over to the Casino this weekend, so I hope you will reverse the statements in your email and welcome us. Also, you guys offered me a job a couple of months ago but I couldn’t take it as it came at a time because I was starting work in a local golf pro shop. I did stay away from all casinos for over a year in 2024-2025 as I had a myriad of health problems - some of which I still battle today. New left shoulder joint, new right knee joint, hernia surgery, prostrate cancer along with three surgeries, and another surgery to install a pacemaker type device in my chest. I spent over a year in rehab and recovery. Please call with any questions. Thank you, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hollywood Gaming Mahoning Valley Race Course - Gaming ticket stuck in machine

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Hollywood Mahoning Valley Race Courae

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