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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Instant Casino
- Simba N.V.
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Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇▇▇,

Just following up on our previous communications - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Instant Casino
- Simba N.V.
- Diversum Partners

Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇▇▇▇,

If we haven't heard from you by Friday the 28th of March we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Abandoned – The submitting complainant has become non-responsive to our requests for additional information. As such we assume that they’ve managed to resolve their issue on their own.

Casino Name: Instantcasino.com

Complaint Title: instant casino Refuses to Pay Winnings, Fraudulent Credit Cards Added to My Account



Hello AskGamblers Community,



I am filing this complaint against instant casino due to their refusal to pay my rightful winnings and their highly questionable practices, including adding credit cards to my account that I have never owned or used. They initially refused my withdrawal by claiming I needed to verify these unknown cards, and now they are demanding that I waive my legal rights before they will process my payment.



1. Deposits
 I played according to their terms, won a fair amount, and requested a withdrawal of 1000€ on 1st of march 2025



2. Fraudulent Credit Cards Attached to My Account

• After requesting my withdrawal, I was asked to verify credit cards that I have never used, never seen, and never owned.

• These cards were never mine—I have only used one card for deposits and it’s was non of them.

• When I pointed this out, the casino refused to acknowledge their mistake and continued blocking my withdrawal.



3. Repeated Delays & Unethical Requests

• After many back-and-forth conversations, they finally dropped the fraudulent credit card excuse.

• However, they then stated that they will not process my withdrawal unless I confirm in writing that I will not take legal action against them.

• This demand is completely unethical and suggests they are aware they have acted wrongly.

• they have also fully erased the chat, luckily I got screenshots of proof before they erased it



4. Avoiding Responsibility & Poor Customer Support

• Every time I try to contact live chat, they abruptly close the conversation, forcing me to start over.

• They ignore my emails and provide no proper way to resolve this issue.

• It is clear that they are trying to intimidate me into giving up on my rightful winnings.

5. Request for Assistance



I am seeking AskGamblers’ help to:

1. Force instantcasino.com to immediately process my withdrawal of 1000 euros.

2. Hold them accountable for adding fraudulent credit cards to my account and attempting to shift blame onto me.

3. Expose their unethical tactics so other players are warned.



If this is not resolved, I will escalate this to:

• Their licensing authority ([Curacao eGaming / MGA / UKGC])

• Gambling dispute services

• Other major review platforms

This casino is clearly engaging in fraudulent and unfair practices, and I strongly advise players to avoid them at all costs.

Thank you for your time and any assistance you can provide.

Instantcasino.com - Refuses to Pay Winnings, Fraudulent Credit Cards Added to My Account

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