Hi Pogg On 10 june I deposited $40can using a prepaid credit card and won i made a withdrawal request for total of 10,300can ..I have played at this casino alot and have won a few times so was awaiting my money going into my acct as thats the way i previously recieved my winnings, it didnt come so i got ahold of them through live chat and they said i had to prove the deposit !!!! They never asked for this before ! I mean i play there many times a week and never heard this regarding prepaid cards which are like cash !! I dont have the card anymore but what the heck its a prepaid card ? Can u help me get my winnings ?? As it is a large amount and really needed .. Thanks.for your kind consideration
Hi Goodluk - welcome to ThePOGG.com!
Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG
Hi Pogg If you need any screen shots of transaction or winnings please let me know. Thanks
