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Hi Djcentigor - welcome back.

Sadly this is not a matter that we can assist you with. Gambling operators are private businesses and as such are entirely entitled to decline custom from any person for any reason that is non-discriminatory in nature. While we understand that can be frustrating, John Vegas Casino is entirely within its rights not to accept your play and we would not pressure them to change their position on this matter.

Sorry we cannot be of further assistance.

CasinoReviews.com Complaints Team

Dear Team,

Thank you for your message.

I understand that the casino has the right to refuse orders at its discretion. However, I would like to clarify some points regarding the refusal to accept my complaint.

If possible, please provide additional information about the reasons why my game was not accepted. This information will help me better understand the situation and perhaps avoid similar misunderstandings in the future.
Moreover, the casino accuses me of fraud. This is already a serious violation. This is slander on my honest name.

Thank you in advance for your help and attention to my request.

Here is my correspondence:
<<What did I do that you closed my account immediately after registration?>>
<<Hello!
Your account has been closed by decision of management.>>
<< I am asking you for a more detailed explanation. For what sins did you close my account? >>
<<As required, we maintain a strict anti-fraud policy and use a variety of anti-fraud tools and techniques. If the player is suspected of fraudulent activities, including but not limited to:

- fraudulent activities against other online casinos or payment systems;
- other types of fraud;

The Company reserves the right to terminate such Player Account. This decision is made at the sole discretion of the Company and the player will not be notified or informed of the reasons for such action.

This is all the information we can provide you.>>

<<Fraud charges are a serious matter. What fraudulent actions have I committed at your or other casinos?>>

<<Unfortunately, we cannot disclose any details if the account is closed by the decision of the relevant team.>>
I was unable to obtain more detailed information.

If the withdrawal of funds from the casino is fraudulent, then I admit this fact. I try to withdraw money from the casino and not lose it. This is the reason for closing my accounts.

Hi Djcentigor,

As stated previously, this is not a matter that we would intervene in.

Sorry we cannot be of further assistance.

CasinoReviews.com Complaints Team

This player is not contesting a balance and as such this claim is inappropriate for ADR review.

I, ▇▇▇▇▇▇▇▇▇▇▇▇▇, am a player at JohnVegasCasino and am writing to you with a complaint about the unjustified closure of my gaming account
I failed to register at JohnVegasCasino. how my account was closed without prior notice or explanation. I have always tried to comply with the casino's terms and conditions and I am not aware of any violations on my part.

I would like to receive a detailed explanation of the reasons for closing my account. If this is due to some misunderstanding, I would appreciate it if you would consider restoring access to my account.

I also ask you to inform me about possible actions on my part to resolve this situation. If the account closure was caused by an error or problem in the system, it is very important for me to receive clarification and resolution of this issue.

I hope for a quick response and constructive interaction to resolve this situation. Thank you for your attention to my complaint!

Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇

John Vegas Casino - Unreasonable account closure. 

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