Jokabet

VISA

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Hi Bolanios 1 - welcome to CasinoReviews.com!

This is an English language service and we can only accept complaints in English. Please use Google Translate and resubmit your complaint.

Thanks,

CasinoReviews.com Complaints Team

Jokabet allowed my registration and deposits last February, even knowing that Spanish players cannot register or deposit. They themselves failed to comply with their terms. I did not know anything about it, it happened in parallel on jokabet.com and betonred.com, betonred has acknowledged his error and has refunded me an amount for the deposits while jokabet, which is handled by the same as betonred does not give a solution to this incident and informs us that they do not issue the remaining refund. In unfair and that's why we ask for your help to recover my money from the deposits. Add that I also have a document by the Spanish government of self-prohibition for online games that did not take effect either.

Thank you.

Regards.

Hi Bolanios1,

Firstly - you have chosen to play with a gambling operator that does not hold a Spanish license. Your exclusions under the Spanish regulatory system will not have any impact on black market gambling operators.

Secondly - the terms and conditions at Jokabet do clearly prohibit Spanish players from gambling with them. You agreed to these terms at point of registration. If you did not know about this, it's because you did not read the terms. We would encourage you to ensure that you read the terms and conditions before playing in future.

We have tested the operators registration process and it does allow users to register with Spanish details, which is problematic, so we will endeavour to speak to the operator on your behalf.

You have chosen to play with a weakly/unlicensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

CasinoReviews.com Complaints Team

Hi Bolanios1,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Jokabet
- Investan N.V.
- Gaming Curacao

Thanks,

CasinoReviews.com Complaints Team

Hello, Good Morning

Yes, I give my consent.

Thank you.

Regards

Please ask for discretion and confidentiality with the data and possible documents.

And we thank you, I hope you can help us and that jokabet will reimburse the deposits as bet has already done.

Thank you.

Regards

Hi Bolanios 1,

Thanks for the confirmation. Your information will be managed in line with our Privacy Policy and Terms of Use.

We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Hello, Good Morning

Okay, we thank you and we hope you can help us, the situation is unfair, because in addition to betonred with jokabet, he has already reimbursed the deposits he made with them for the same matter, just the same. We don't understand why jokabet doesn't do it. The situation was unfair from the beginning, and it's been 3 months since this happened.

We look forward to hearing from you soon

Thank You Very Much.

Regards.

Hello

Good morning

We want to ask you if you have already contacted the operator and/or authorities and more or less how long this matter may take? It is very unfair what is happening and we ask you to please help us to do justice and reimburse my deposits now, as betonred has done. The amount is indicative since jokabet has not provided my history of deposits but I have it in the bank statements.

Thank you very much.

We are waiting

Regards

Hi Bolanios 1,

Please ensure you have familiarised yourself with our Complaint Guidance and Complaints FAQs to understand how our complaint management system works. We will notify you when we have relevant information to communicate to you.

Thanks,

CasinoReviews.com Complaints Team

Hello

Okay.

I'm waiting for the next procedures/steps

Thank you.

Greetings.

Date – 26/05/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Hello

Okay. Thank You Very Much.

We are then waiting for new news.

I hope we can solve this soon in the fair way it deserves.

Regards.

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Hi Bolanios 1,

This is an English language service and we can only accept complaints in English. Please use Google Translate and resubmit your comment.

Thanks,

CasinoReviews.com Complaints Team

I am contacting you to inform you that jokabet has made the corresponding refund of my deposits made.

We thank you for helping us with this matter and that you have finally been able to be fair to us.

Thank you very much

Regards

Hi Bolanios1,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Both the submitting complainant and Jokabet Casino have informed us that this issue has been resolved and the player has received their funds.

Jokabet - Spanish players not allowed

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