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Hi Pa_4word - welcome to ThePOGG.com.

Please ensure you have read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that fully understand how our complaint management process functions.

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Please provide the last communication you received from both the operator and your payment provider.

Thanks,

ThePOGG

On 26-July-27 last they have asked for bank statement which is provided on on 27-Jul-21. Post that I have mailed 10 times but no response.  
 
Username:   [EDIT]

Thank you for contacting us. Our team has received your bank statement and are currently looking into your deposit query. We will contact you with any feedback as soon as we have it.

Kind Regards,   
Accounts Team 

And my payment Provider has confirmed below msg on on 23-June-21.

Hello, [EDIT].

We checked with the merchant regarding your payment of ₹ 9500 with transaction ID [EDIT] and we were informed that your payment is successful. The merchant also confirmed that they have offered the service or handed over the goods that you paid for.

In case the merchant has not offered the service or handed over the goods to you, please contact them directly for further assistance.

Regards,
[EDIT] Support

Today is 6-July-21 got mail from jonny jackpot still they have denied the transection.Below msg from them...

Thank you for contacting us. Our team has looked into your deposit query and noticed it has failed. Please contact your bank to query the deposits as it did not reach us

Again I have checked my bank today...communication received as follow...

With reference to your trail mail, we would like to inform you that, the referred transaction is found to be successful at our end and the fund has been credited to the beneficiary account as,
[EDIT]
Please contact the merchant.

Hi,

Understood still you have not received any update from jonny jacpot. See how they are responding. Since last 35 days I have not received money in casino account which debited from account.

I like to inform do not stay with Jonny Jackpot Specially Indian Player, They will took your money from bank account and not reflect to casino account.
Like me I am suffering since last 35 days. Money deducted from bank account on 8-Jun-21 and till today is 16-July-21 amount still not reflected in casino account. Even they are not bother to inform customer about the status, Even ADR has already raised issue with them before 15 days. But still they did not updated anything. [EDIT]

Money credited after 35 days in casino account. You may close the case.

Hi Pa_4word,

Thanks for letting us know - it is appreciated :)

ThePOGG

The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

On 6 June I have deposited 9500, Which is immediately deducted and till date jony jackpot has not credited that amount on casino account as on 30-Jun-21. they have multiple time asked to contact my payment provider but when I have check with them they told merchant has confirm to my payment provider they have receive the amount service provided to me.  

Jonny Jackpot - Deposited Money Not Reflected since 22 days

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