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Hi ▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Firstly, apologies for our delayed response. Staff absences prevented us from responding to your submission in our usual timely manner.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please ensure you have read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please let us know if you have any questions about our process.

We'll contact the operator and see what we can find out for you.

Thanks,

CasinoReviews.com Complaints Team

My username doesnt include anything about my real name etc does it? But sure change it to cocacolapepsi

Date – 07/07/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi cocacolapepsi,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Hello I won like 1100 euros from this casino im not 100% sure its that exact 1118 euros since my account is blocked and i cant see the balance. But yea I won from their casino and then they blocked my account and they dont have live chat to contact so I contacted them via email multiple times but they dont answer, they have also said that they will close their whole casino soon so I guess thats one of the reasons they wont pay me, maybe they are in a dept or something. Can u help me?

King Billy Casino - Not paying and not answering

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