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Hi Konexion01 - welcome to CasinoReviews.com!

Please ensure you have read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please let us know if you have any questions about our process.

We'll contact the operator and see what we can find out for you.

Thanks,

CasinoReviews.com Complaints Team

Date – 07/07/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Konexion01,

The operator has provided an RRN code, ▇▇▇▇▇▇▇▇▇▇▇▇, which your bank can use to locate the transaction. Could you please check this with your bank then get back to us if you still cannot locate the transaction?

Thanks,

CasinoReviews.com Complaints Team

▇▇▇▇▇▇▇ please see attachment reply from my bank thankyou






▇▇▇▇▇▇▇▇▇▇
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▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

▇▇▇▇▇▇▇ please see another attachment from ky bank to say they have not received the money






▇▇▇▇▇▇▇▇▇▇
▇▇▇▇▇▇▇▇▇▇▇▇▇
▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
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▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Date – 21/07/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 28/07/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 04/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Konexion01,

The operator has got back to us and informs us that the withdraw failed and bounced back to your account on the 5th of August and that you have subsequently played with and lost these funds. Can you confirm this?

Thanks,

CasinoReviews.com Complaints Team

Hi Konexion01,

We're following-up on our previous communication - the operator has got back to us and informs us that the withdraw failed and bounced back to your account on the 5th of August and that you have subsequently played with and lost these funds. Can you confirm this?

Thanks,

CasinoReviews.com Complaints Team

Hi Konexion01,

If we haven't heard from you by Friday the 6th of September we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

King Billy Casino has informed us that this player has chosen to play with the contested balance.

On the 12th of June 2024 I made a withdraw to verified visa card. I waited 3 days as iinstructed by online chat and still no deposit to my card. After 8 days I made contact to kingbilly via email they iinstructed me to send through proof that I have not receive my withdrawal into my account by emailing my bank sstatements which I did. It has now been 16days i made contact with kingbilly chat and was informed that they dnot know what happened to my withdrawal tthey have not tried to sort this out or even put my 70 withdrawal back into my casino account. They have not kept me updated ive had to constantly email or use chat to get update on my withdrawal. I hope you can help Thankyou.

King Billy Casino - Withdrawal not received

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