Hi glocop - welcome to ThePOGG.com!
While most of your complaint submission appears to be missing, unfortunately I can tell from what you've included that we won't be able to help you with this issue. Las Vegas USA casino include the following term in the General Bonus Terms and Conditions:
"4- While playing with Bonus money, in any of its kinds, the maximum bet amount is $20.00, either in any pay line or wager in any game. Any winnings coming from bets that are higher than this maximum limit, while using bonus money, partially or totally, are void and no withdrawal can be processed. In this case, any balance could be removed at the casino's sole discretion."
If you have been betting $250/hand after having a bonus when playing Blackjack you have violated this term and as such all winnings would be considered void.
Sorry we cannot be of further help,
ThePOGG

What they do is hide that $20 rule in terms and conditions and not under the promo code conditions where it should be. You have to turn 60x the promo amount to be eligible. Do you know how hard that would be to get to $24000 betting $20 a hand. It's virtually impossible. So if you lose $250 a hand that's ok but you can NEVER win. I would have never accepted them dumb bonus if I knew that. Also, I deposited $2100 of my own money and combined with the bonus that was $4100. I won from the very start and my balance never went below $4100 so I can confidently say I never used that bonus to win that money. Then to add insult to injury why I was waiting for them to send my withdrawals I deposited another $4000 and lost that.