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Hi Pmoney420xxx - welcome to CasinoReviews.com.

Sadly there's nothing we can do to assist you with this matter. If you have agreed to a bonus contract, then violated the terms of that contract, the operator are within their legal rights to consider the contract void and reset both parties to pre-contract conditions.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

Found for the Operator - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

I am submitting a formal complaint regarding LetsLucky Casino's decision to void my entire $6,000 AUD in winnings based on a single, minor technical breach. I believe the penalty is grossly disproportionate and the casino's conduct demonstrates bad faith.

Key Timeline of Events:

1. 27 October 2025: I successfully used a bonus and built a legitimate balance of $6,000 AUD from winnings. I subsequently placed one single wager of 9 AUD, which is 1 AUD over the casino's stated maximum bet limit of 8 AUD for bonus play.
2. Following Days: I initiated three separate withdrawal requests for my $6,000 winnings. The casino cancelled each request under various unrelated pretexts (e.g., verification issues).
3. One Week Later: Only after the third withdrawal was cancelled did the casino inform me of the "maximum bet violation" from 27 October. They provided a game log confirming the 9 AUD bet, which they had failed to detect or block at the time of play.
4. Current Status: The casino has annulled all $6,000 in winnings, citing this single 9 AUD bet as justification. They now offer only a refund of my original deposit. I have exhausted their internal complaints process without a fair resolution.

Basis of Complaint:

· Disproportionate Penalty: The casino seeks to confiscate $6,000 for a 1 AUD over-bet. This is an unconscionable and punitive penalty that does not reflect the minor nature of the breach.
· Pattern of Bad Faith: The violation was only discovered and applied after three withdrawal attempts were cancelled. This indicates they were searching for a reason to avoid paying my legitimate winnings, rather than enforcing rules transparently.
· Operator Responsibility: The casino's software did not prevent me from placing the 9 AUD bet, which should be a basic technical control for bonus play. Allowing the bet and then using it to void all winnings is a predatory practice.
· Lack of Fair Process: The casino failed to provide any evidence or logs until I formally demanded them, and their complaints process has been unresponsive to the core fairness issue.

Requested Resolution:
I request that CasinoReviews.com reviews this case and rules that LetsLucky Casino must pay me the full$6,000 AUD in winnings that I am owed, as the forfeiture is grossly unfair.

I am unable to upload. If you can give me an email link I will attach the full email correspondence with LetsLucky,including their provided game log showing the 9 AUD bet and records of my cancellation

Let's Lucky - $6000 withheld and account closed

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