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Hi Nash1860 - welcome to ThePOGG.com!

Please read our <a href="https://thepogg.com/how-to-report-complain-about-an-online-casino/">Complaint Guidance</a> to ensure that you fully understand how our complaint management process functions.

As a German citizen you should only be playing with operators that hold a German license. Lucky Wins do not hold a German license and as such are breaking German law by accepting your custom.

You have chosen to play with a weakly licensed property. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi Nash1860,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Hello,
 I made a payment of 600 euros on the 18th of January. 
 
 The casino is www.luckywins.io
 
 Nothing happened till now, I was in contact with the customer support and always the same answer, the payment is still in progress.
 
 Please help me to get my money.
 
 Kind regards from Germany.

Lucky Wins - no payment

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