Tobique Gaming Commission

Monkey Tilt Casino

VISA

Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

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As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

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CasinoReviews.com Complaints Team

Hello you can use the username Zet5525!.For me is important that there will be a solution and I can have my money.



Best regards

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Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com> schrieb am Fr. 13. Feb. 2026 um 16:11:

Hi ▇▇▇▇▇▇,

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi Zet5525!,

Thanks for your emails. Please forward all documents you may have submitted during verification, to complaints@casinoreviews.com.

CasinoReviews.com Complaints Team

What you mean by all documents you may have submitted during verification??What exactly you need??

Hi Zet5525!,

There's not many other ways we can describe this request: We need you to send to us all documents that you sent to the operator as part of any KYC or account verification process.

Thanks,

CasinoReviews.com Complaints Team

Hier you can see Photos of my ID.On the back side you can find my address.

There is also a Selfie photo with my id.That was also important for my Identification.

I hope you are satisfied with my photos.Please help me to take the money I won.

Hi Zet5525,

Thank you for your response.

We need the original images and documents you sent the operator when they verified your account, not new images.

We will need to review these original images before we can move forward with your request.

Thanks,
Casinoreviews.com Complaints Team

I don’t have them anymore and I can’t get to the site so to download them and send you!They deleted me because I told them I want my money..I am thinking to go to a lawyer.the last two months I can’t sleep and I have depression..
Please help me..

I found them.I did the verification with mail and I just found the photos in the sent mails..

Are we ok?Can we continue??

Hi Zet5525,

Thank you for your response.

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:
- Monkeytilt Casino


Thanks,
CasinoReviews.com Complaints Team

I confirm that you can share my information..

Please help me..

Hi Zet5525,

Thank you for your consent. We will speak to the operator and see what we can find out.

CasinoReviews.com Complaints Team

Hello,

do you have any thing new for me?

Have you managed to find out what is going on?

I lost my sleep..Please help me..

Best regards

Vasileios Alexis

Date – 18/03/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 23/03/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 30/03/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 07/04/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 14/04/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 21/04/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 29/04/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 05/05/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 20/05/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 27/05/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 02/06/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

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CasinoReviews.com Complaints Team

Date – 10/06/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 16/06/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

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CasinoReviews.com Complaints Team

Date – 23/06/2026

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Hi Zet5525,

Unfortunately, despite our repeated efforts to communicate with MonkeyTilt Casino to discuss this issue we have received no relevant response, and the operator stopped communicating with us.

We're sorry we couldn't assist you further.

CasinoReviews.com Complaints Team

That company stole my money!Without reason.They blocked my account and they didn’t pay me..I am so frustrated..There must be something I can do so to take my money back..
I have no idea how to fight it alone.I can’t log in in my account..

Please help me!!I will be grateful.If you make it you can keep some money of the winnings.

Yours sincerely

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Hi Zet5525,

As mentioned previously, unfortunately we have tried to speak to the operator and we didn't receive a relevant response.

Use of this service does not preclude your seeking redress through court proceedings.

As for our process, we're sorry but we cannot assist you further.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Monkey Tilt casino to discuss this issue we have received no relevant response from the operator.

I am writing to submit a formal complaint regarding MonkeyTilt Casino, as I have been unable to resolve a serious issue directly with the operator.

I registered and played at MonkeyTilt Casino, where I deposited a total amount of USD 3,300. While playing EuroLeague basketball (main markets only, one of the biggest and most legitimate European leagues), I managed to increase my balance to approximately USD 29,000 through regular betting activity.

Shortly after this, my account betting limits were suddenly restricted to a maximum bet of USD 1 without any explanation. I then requested a full withdrawal of my balance.

After several days, I was asked to complete an additional verification process. I completed this verification successfully, and I was clearly informed by MonkeyTilt that my account was fully verified.

Despite this, after waiting more than one additional week and repeatedly being told via live chat to “wait,” I received an email stating that, after reviewing my account, MonkeyTilt had decided to close my account, confiscate all my winnings, and only refund my original deposits.

The email provided no specific reason, no evidence, and no clear reference to any concrete rule violation. It simply stated that the decision was made according to their “guidelines,” without further explanation. This is unacceptable and lacks transparency.

I have screenshots and written evidence supporting:

My successful verification confirmation

My betting activity on legitimate main markets

The lack of explanation provided by MonkeyTilt

Since receiving this email, I have made multiple attempts to communicate with MonkeyTilt via live chat and email. I have received no meaningful response. Live chat agents state that they have no information, and my emails remain unanswered. Furthermore, my account has now been completely blocked, and I am unable to log in at all.

This behavior strongly suggests unfair treatment and a refusal to honor legitimate winnings without justification. Confiscating winnings after successful verification and valid betting activity, while refusing to provide explanations or engage in communication, is highly concerning and appears abusive.

I respectfully request your assistance in investigating this matter and helping me recover my rightful winnings or, at the very least, obtain a clear and documented explanation supported by evidence.

Thank you for your time and attention. I am available to provide all supporting documentation upon request

Monkey Tilt Casino - Closing my account and keeping my winings

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