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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇,

We're following-up on our previous communication - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇

You don't need to change your username. Just tell us what you want your username to be and we'll update it for you.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇,

We're following-up on our previous communication - you don't need to change your username. Just tell us what you want your username to be and we'll update it for you.

Thanks,

CasinoReviews.com Complaints Team

Anytandomname if that works



▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Anytandomname,

Thanks we've updated your username for you.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi Anytandomname,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- MonsterWin Casino
- Altair Affiliates

Thanks,

CasinoReviews.com Complaints Team

Yes



▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Date – 29/09/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 07/10/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 14/10/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Anytandomname,

Despite our repeated efforts to contact MonsterWin casino to discuss this issue we have received no response whatsoever from the operator.

Sorry, but we won't be able to assist you further.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact MonsterWin to discuss this issue we have received no response whatsoever from the operator.

The site is a scam. after winning a grand prize 3 months ago, every withdrawl has been left on pending. The customer support is just a chat bot that copy and pasts the same responce every time i contact them. wich has been dozens of times. They aalso refuse to disclose any of there legal information.

MonsterWin Casino - won't pay out winnings 

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