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Hi ▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇▇,

Thanks for your email.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all documents you may have submitted during verification, to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi Vluxe,

Thanks for your email confirming your username.

We still need you to provide the documents that you submitted to the gambling operator for verification.

CasinoReviews.com Complaints Team

These are the documents I provided for the account verification.
1. Birth certificate

2. ID card

3. Proof of deposit

4. Photo of me holding my ID

5. My crypto wallet UID

Hi Vluxe,

Thanks for that.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Mostbet
- Bizbon N.V.
- Most Partners
- Curacao Gaming Control Board

Thanks,

CasinoReviews.com Complaints Team

Thank you for your response.


I am fully giving my consent for my details and information relevant to the complaint to be shared with the authorities and partners involved.



Thank you

Found Against the Operator - Despite our repeated efforts to contact Mostbet to discuss this issue we have received no response whatsoever from the operator.

My gaming account was recently frozen pending identity verification. I fully complied with the verification process by submitting all requested documents and completing a video call as instructed. However, immediately following the completion of the verification, my account was permanently blocked without any explanation.

I have contacted Mostbet’s support team multiple times to request clarification, but their response was simply that I will no longer have access to my account or the funds within it. No justification was provided for this decision, which raises serious concerns regarding transparency, fairness, and customer treatment.

Mostbet Casino - Account blocked 

Mostbet

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