Mr Sloty

Been no response to emails and now stopped me using live chat after always cutting me off as soon as i mentioned withdrawal

Hi ▇▇▇▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Mr Sloty does not hold a UKGC license and as such is breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

CasinoReviews.com Complaints Team

Date – 07/04/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

i have found some more information there is nothing in there tearms and conditions about 7-21 days even though mine as now been 23 days not inculding weekends please see from the pictures below proof there is nothing in there tearms and conditions apart from it takes 24-48 hours for payment and then there is a pieace on there site saying fast payouts

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Hi Mark,

While we understand your frustration, as explained you have chosen to play with an unlicensed operator. Given the fact that this group is breaking UK law simply by accepting your play, their terms and conditions are no something that they are likely to honour or respect.

We're working to contact the operator, but it is unlikely we will be successful.

Thanks,

CasinoReviews.com Complaints Team

Date – 21/04/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 28/04/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

What happened: On the 13th march 2024 I withdrawal £2000 and it said 24-48hrs to process I am still waiting now everytime I contact support on there chat they just say 7-21 days to process then cut me off they have done this 4 times I have sent two emails to support and customer service with no reply whatsoever, there is nothing in there terms and conditions about 7-21 days to process it mine as now been 10 days and nothing

It's now been 22 days and still nothing they have taken the live chat away so i can not even talk to them now. Phone number is dead. And 4 emails no response

Mr Sloty - Not paying withdrawal 

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