Android Phone

iPad

iPhone

Android Tablet

Windows

Canadian Dollar

British Pound Sterling

Norwegian Krone

Russian Ruble

Swedish Krona

US Dollar

1x2 Gaming

Ainsworth

Amatic

Amaya

Belatra Games

Betsoft

BGAMING

Big Time Gaming

Booming Games

Elk Studios

Endorphina

GameArt

Habanero

Iron Dog Studio

iSoftBet

Microgaming

NetEnt

Platipus

Play'n Go

Pragmatic Play

Thunderkick

Yggdrasil Gaming

N1 Casino

Ideal

Idebit

Instadebit

Interac

Maestro

Master Card

Neteller

Paysafecard

Qiwi

Skrill

Sofort

Trustly

VISA

Yandex

Zimpler

Chat

Email

Hi Yvz - welcome to CasinoReviews.com.

This issue appears to have occurred three and a half years ago, far outside the maximum length of time after a dispute that this service would ordinarily review a claim. Why have you waited so long to submit this complaint?

Thanks,

CasinoReviews.com Complaints Team

First i tried to talk or chat with the Official Site but they didn't accept anything and then i found something named “Bestresolute” and after a while they wanted to have some money to begin with the refund…i didn't pay because i thought it's a scam. Meanwhile I tidied up my desktop with all the folders and found the screenshots when i had this problems with this site.

Hi Yvz,

This issue occurred 3 and a half years ago. What you describe does not account for waiting that long before approaching the operator's ADR to review the matter. Whilst this service does try to take a leanient approach to declining complaints, the grounds we detail in our terms and conditions are included for a reason. The longer that has passed before a claim is brought, the more challenging it is to obtain the information necessary to review the dispute.

This complaint is for a substantial amount of money. It is implausible to suggest that you simply forgot about this matter, and even if that was the case it would not form sound grounds to extend the maximum submission date by three and a half times.

If you are looking for this service to make an exception for you, you will need to provide a full explanation for why you decided not to pursue this matter at the time it occurred, and what has changed now that make you feel the claim is worth the time to pursue?

Thanks,

CasinoReviews.com Complaints Team

Hi Yvz,

We're following-up on our previous communication - this issue occurred 3 and a half years ago. What you describe does not account for waiting that long before approaching the operator's ADR to review the matter. Whilst this service does try to take a lenient approach to declining complaints, the grounds we detail in our terms and conditions are included for a reason. The longer that has passed before a claim is brought, the more challenging it is to obtain the information necessary to review the dispute.

This complaint is for a substantial amount of money. It is implausible to suggest that you simply forgot about this matter, and even if that was the case it would not form sound grounds to extend the maximum submission date by three and a half times.

If you are looking for this service to make an exception for you, you will need to provide a full explanation for why you decided not to pursue this matter at the time it occurred, and what has changed now that make you feel the claim is worth the time to pursue?

Thanks,

CasinoReviews.com Complaints Team

Hi Yvz,

If we haven't heard from you by Friday the 1st of November we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Abandoned – The submitting complainant has become non-responsive to our requests for additional information. As such we assume that they’ve managed to resolve their issue on their own.

Dear sir and madame,

i deposited 700 € in my account and began to play different games without activating any Bonuses. After a while i came to the end with 7300 € without any bonuses just went up and down with my bets for the actual game. I wanted to pay out in 2x times that money and after a while when i logged in again it was aborted and my total balance was set to 100 €. I don't know why they did like this as I didn't activate any bonuses from this site and just played with my desposited money….

N1 Casino - didn't pay out

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default