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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi checkfold35,

We're following-up on our previous communication - please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Request #8753 "▇▇▇▇▇▇▇▇▇▇ - checkfold 35" was closed and merged into this request. Last comment in request #8753:
Hi Team,
Thank you for your assistance here - it is greatly appreciated!
I have attached all the documents I have provided N1, which is overkill to be honest.
I uploaded them onto the site. I appreciate you dont want screenshots of communications however, this is all I can provide due to their live chat option.
Looking forward to your updates.
Kind regards
▇▇▇

Hi checkfold35,

Thank you for your response.

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- N1 Casino
- N1 Interactive
- N1 Partners
- Malta Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hi Team!

Yes I agree.

Thank you for the help :)

▇▇▇

Hi checkfold35,

Thank you for your consent. We'll contact the operator and see what we can find out,

Thanks,
CasinoReviews.com Complaints Team

Hi checkfold35,

The operator is waiting on you providing Proof of Address. Please submit a bank statement or utility bill issued within the last 90 days. If you are still experiencing issues after this let us know and we'll raise the matter with the operator.

Thanks,

CasinoReviews.com Complaints Team

Hi,

I have provided a bank statement as proof of address but they are asking for alternative documents. I have no other documents to provide.

I’ve uploaded a bank statement and now they are unwilling to give me an update

Hi checkfold35,

Could you send the proof of address document to complaints@casinoreviews.com so we can review it for you, please?

Thanks,
CasinoReviews.com Complaints Team

Date – 11/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi checkfold35,

The operator informs us that your withdrawal has now been approved. We would appreciate it if you could confirm when you receive your funds.

Thanks,

CasinoReviews.com Complaints Team

I receive my withdrawal.

Thank you for all your help!

Really appreciate it :)

Hi checkfols35,

Thanks for letting us know. It's very much appreciated.

CasinoReviews.com Complaints Team

Both the submitting complainant and N1 Casino has informed us that this issue has been resolved and the player has received their funds.

I am writing to formally request a thorough review of my ongoing case regarding my dispute with N1 Casino. I have submitted a substantial amount of documentation in support of my case, including all requested identification and verification materials. Despite this, the casino continues to reject my submissions without providing any clear explanation or valid reasoning for their refusal.

This has made it extremely difficult to understand what is specifically being challenged or how to address their concerns. I believe the documents I’ve provided are valid and in line with standard verification requirements, and I am now seeking your assistance to intervene and assess the situation objectively.

Please let me know if you require any further information from my side. I would be very grateful for your support in resolving this matter fairly and transparently.

N1 Casino - Refusal to provide withdrawal 

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