Curaçao Gaming Control Board

Orionsbet

VISA

Hi ▇▇▇▇▇▇- welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hello, my new username can be gamer138, thank you.
I will send you every interaction via mail.
Thank you so much

Hi gamer138,

Thank you for your emails.

We are still missing some interactions as we only received 2 separate emails, and we need to look ath the full threads. Also, please send any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi gamer138,

Following up on our previous communication.

We are still missing some interactions as we only received 2 separate emails, and we need to look ath the full threads. Also, please send any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi gamer138,

If we haven't heard from you by Friday the 15th of May we will assume you no longer need our assistance and close this complaint.

Thanks,
CasinoReviews.com Complaints Team

Abandoned – The submitting complainant has become non-responsive to our requests for additional information. As such we assume that they’ve managed to resolve their issue on their own.

Hello,

I deposited 20€ in this bookmaker and won 453€ I wirhdrew 403€ and played with the 50€ to 0

I revediced following email and my withdrawal was canceled:

Dear ▇▇▇▇▇



We would like to inform you that your withdrawal has been cancelled and the amount of €383.15 has been removed from your balance due to the breach of the following Terms & Conditions:

5.9.5 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your deposit remains in your account.

Do not hesitate to contact us in case you require any assistance.


Kind regards,

Customer Support Team


Nothing of that is true.
I sent them every document they needed and they accepted them. My account is fully kyc verified. After they canceled my withdrawal, they took 383€ away and left me with 20€ in my account.
Thank you for helping me out.

Orionsbet - Withdrawal cancels 

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