Anjouan Corporate Services Ltd

Palm.Casino

VISA

Hi ▇▇▇▇ - welcome to CasinoReviews.com!

Firstly, we are not the ADR for Palm.Casino. We can only act officially as an ADR where there is a legally binding agreement between the operator and this service to do so. All other cases, like this one, are managed informally.

Secondly, as a UK citizen you should only be playing with operators that hold a UKGC license. Palm.Casino does not hold a UKGC license and as such is breaking UK law by accepting your custom.

With regard to your claim, unfortunately there's nothing we can do to help you with this matter. The Palm.Casino terms and conditions, which you agreed to when you registered, includes the following terms:


> "**7.6. Gaming with active bonuses is restricted in the next slots:** Flowers Christmas Edition, Immortal Romance, 1429 Uncharted Seas, 2 Million B.C., 300 Shields, Absolute Super Reels, Agent Valkyrie, Art of the Heist, Aztec Treasures, Basic Instinct, Beautiful Bones, Bewitched, Bikini Party, Blood Suckers, Blood Suckers II, Book of Oz,Break Da Bank Again, Bust The Bank, Castle Builder, Castle Builder II, Cool Buck, Cool Buck 5 Reel, Copy cats, Craps, Creature from the Black Lagoon, Dead or Alive, Dead or Alive II, Devils Delight, Diamond Wild, Divine Dreams, Double Joker, Dr. Jekyll & Mr. Hyde, Dragon Dance, Dwarfs Gone Wild, EggOmatic, Flowers, Flowers Christmas Edition Touch, Forsaken Kingdom, Go Bananas, Golden Goal, Gunslinger, Hot Ink, Jack Hammer, Jack Hammer 2, Jackpot 6000, Jackpot Rango, Jimi Hendrix, Jumbo Joker, Kobushi, Koi Princess, London Hunter, Lucky Angler, Lucky Clover, Lucky Leprechaun, Medusa, Mega Joker, MegaBoy, Mona Lisa Jewels, Paint, Peek-a-Boo, Pinocchio, Pumpkin Patch, Queen Of Gold, Rambo, Reel Gems, Reel Gems (flash), Reel Steal, Retro Reels, Retro Reels (Flash), Retro Reels Extreme Heat, Retro Reels Extreme Heat (Flash), Retro Reels Diamond Glitz, Robin Hood, Scarab Treasure, Scrooge, Secret of the Stones, Secrets Of Atlantis, Secrets Of Christmas, Showdown Saloon, Simsalabim, Spectacular Wheel of Wealth, Spooky 5000, Stardust, Sugarpop, Super 7s, Blackjack, Super Fast Hot Hot, Super Fast Hot Hot Respin, Super Lucky Frog, Super Lucky Reels, The Best Witch, The Ninja, The Wish Master, Three Card Rummy, Three Musketeers, Thunderstruck, Thunderstruck II, Tiger's Claw, Tomb Raider, Tomb Raider II - Secret of the Sword, Tree Of Fortune, Triple Edge Poker, Ultimate Super Reels, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Vampire: The Masquerade - Las Vegas, Victorious, The Dog House, The Dog House Megaways, Wheel of Wealth, Wheel of Wealth Special Edition, MP Wheel of Wealth Special Edition, WhoSpunIt Plus, Wild Orient, Zombie Hoard, Zoom Roulette, Cubes 2, Golden Goals, Steam Tower, Mystery Joker, The Wish Master, Sushi Bar, Demi Gods 3, Le Kaffee Bar, Machine Gun Unicorn, Sizable Win, Classic Fruit, Downtown,Extra Juicy,Extra Juicy Megaways, Kitty Cash, Ghost Pirates, Scroll of Adventure, Domnitors,Gnomes' Gems, Mystery of LongWei, Platoon, Charming Lady Luck, Hot Shots, The Tipsy Tourist, Thrones Of Persia, Clover Riches, The Angler, Bork the Berzerker, Hawaii Cocktails, Magic of Sahara, Solar Queen, Wisps, Soccer Slots, Thor: Stormlord, Shaolin Spin, Bronco spirit, Starlight Princess, Madame Destiny Megaways, Gold Party, Book of Dead, Cash Connection Sizzling Hot, John Hunter and the Tomb of the Scarab Queen, Buffalo King Megaways, 9 Pots of Gold, Feathered Frenzy, Plinko, Gypsy Rose, Gold Train, After Night Falls, 221B Baker Street, Centurio, Wild Spirit, Zentaurus, Zipper, Supernova, Age of Dragons, Age of Ice Dragons, Atlantis Thunder, Atlantis Thunder St. Patrrick's Day, Bangkok Dreams, Burning Diamonds, Desert Gem, Dino Odyssey, Double Joker, Fire Eagle, Gates of Babylon, Gold Fire 7s, Joker 3600, Joker Supreme, Mammoth Chase, Mammoth Chase Easter Edition, Marmaids Galore, Monkey God, Ruby Hunter, Tiger Claws, Tree of Gold, Narcos Mexico, Wildcraft, Wild Mine, The Catfather, Beowulf, Fruit Boxes, Slotomon Go, Fortunes of Sparta, The True Sheriff, 3 Charms Crush, Guns N' Roses, Mamma Mia 2D, Big Bad Wolf, King of Slots, Coins of Egypt, Demon Jack 27, Vegas Dreams, Nitro Madness, Red Seven, Good Girl/Bad Girl, Fruit Warp, Max Quest: Wrath of Ra, OXO, Chicago, King Arthur, Flaming Fruit, Wild Bells, King Arthur, Ice Age, Pimped, Triple Joker, Casino Royale, Wild Swarm, Treasure Island, Monkey 27, Barber Shop Uncut, Jungle Adventure, Disco Fever, GEMiX, Motorhead, Puppy Love PLUS, Scudamore's Super Stakes, Irish Charms, Mysterious, Black Mamba, Aztec Magic Deluxe, Neon Staxx, Bookie of Odds, Kick Ass, Break Away, Goldilocks, Wild Wild West: The Great Train Heist, Hot As Hades, Triangulation, Rise of Olympus, Moon Princess, Hound Hotel, Musketeer Slot, True Illusions, Ring of Odin, Testament, Racing For Pinks, Age of Discovery, Money Farm 2, Temple Tumble Megaways, The Great Albiniс, Wild Turkey, Gifts of Ostara, Pollen Nation, Gift Rap, Fantasy Park, Bush Telegraph, Fruit Mania, White Rabbit, Back To Venus, Book Of Ming, Rise of Merlin, Solar Queen, What A Hoot, Wanted Dead or a Wild, Bamboo Rush, Myth, Dazzle Me, Fortune Rangers, Warlords - Crystals of Power, Football: Champions Cup, Hooks Heroes, Arcane: Reel Chaos, Big Chef, The Vault, Wixx,Money Train 2, Rainbow Riches, Age of Conquest, Solar Temple, Spellcast, Lucky Riches: Hyperspins, Draculas Castle, Euphoria, Tower Quest, Dino Odyssey, Cool Wolf, **All live casino games** from Evolution provider as well as sports betting."


and


> "7.10. Bonus money: wager (wagering)
>
>
>
> The process of wagering a bonus means placing a bet on a certain amount, previously described in the bonus conditions. Please make sure that you have read these Terms and Conditions, or if necessary, consult with the support service. Not all bets are taken into account. The bets from sports betting or table games (Roulette, Sic Bo, Baccarat, Live Сasino and others), as well as from various video poker games are not taken into account.
>
>
>
> **The maximum bet amount to wager the bonus is 2 EUR.**
>
>
>
> The percentage of the bets may vary from time to time depending on the bonus. Therefore, in case of doubt, please consult the support service.
>
>
>
> **Betting more than 2 EUR at once while having an active bonus can be considered as misuse of bonus offers and can lead to the exaction of all wins received in such a way.**"


Where you accept a bonus you agree to the restrictions that the bonus terms and conditions put in place. Where you subsequently do not adhere to said terms and conditions, the operator are within their rights to consider the bonus contract null and void and reset both parties to pre-contract conditions.

All we could suggest is that you ensure you read and adhere to the terms and conditions of any bonus that you claim in future.

Sorry we could not be of further help,

CasinoReviews.com Complaints Team

Hello,



I am writing to bring to your attention a concerning issue I have encountered with Palm Casino (▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇), and I am seeking your assistance in resolving this matter.



As an avid patron of Palm Casino, I recently attained VIP status through consistent betting activity. To mark this achievement, I was offered a substantial 300% deposit bonus, subject to certain turnover requirements. Adhering meticulously to the terms outlined, including a 75,000 euro turnover threshold, I dedicated considerable time and resources to fulfill these obligations.



Upon reaching the 100% turnover milestone and witnessing the successful conversion of the bonus into withdrawable funds, 9340 euros was transferred into my account; I believed that I had satisfied all criteria for the promotion. However, my satisfaction was short-lived when  a couple of days later Palm Casino abruptly rescinded the bonus, citing restrictions on playing Live Casino games and imposing arbitrary euro limits.



This unexpected policy reversal not only undermines the trust and goodwill that I have associated with Palm Casino but also raises concerns about the fairness and transparency of their promotional offerings. As a VIP member, my gaming preferences and patterns are well-documented, with a clear inclination towards live blackjack, a game excluded from the bonus eligibility criteria. Furthermore, my betting activity far exceeds the nominal 2 euro limit mentioned in their communication.



Despite my efforts to engage constructively with Palm Casino's customer service, the response has been unsatisfactory, leaving me with no recourse but to seek external assistance in resolving this dispute. I firmly believe that as a valued customer, I am entitled to fair and equitable treatment, including honoring commitments made by the casino.



Therefore, I am reaching out to your esteemed organization to intervene on my behalf and facilitate a resolution that upholds principles of fairness and consumer rights. I request your assistance in compelling Palm Casino to honor the terms of the bonus offer as originally communicated or provide a satisfactory explanation for their actions.



Thank you for your attention to this matter. I trust in your expertise and impartiality in seeking a resolution to this dispute and restoring my confidence in fair business practices and retrieving the 9340 euros that I legitimately won.



Sincerely,

▇▇▇▇

Palm.Casino - Removed Bonus Winnings 9340 euros

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer

New Casinos UK

Locowin Casino CA

Guides

Roulette CH

Fresh Casino PE

PlayNGo DE

Nuevos casinos PE

WinsRoyal Casino NZ

VIP Casinos

New Casinos IE

CasinoVibes Casino CA

Real Money ZA

Conquestador Casino CA

Bonos de Casino PE

Konami ZA

Turbico Casino

Affiliate Edge and retroactive term changes

Slots IN

NetEnt IE

Evolve Casino NZ

CasinoReviews PE

$5 Deposit Casinos NZ

King Billy Casino NZ

Barcrest ZA

Casino Bonuses IE

Miami Dice Casino

Novomatic DE

888 Casino NZ

Visa CH

No Deposit Bonuses IN

Juego Responsable CO

Big Time Gaming CA

Casumo Casino CA

reclamaciones

palm.casino

Got a complaint about a gambling site?