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Hi ▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please ensure you have read our Complaint Guidance and Complaints FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings.

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please forward our complete communications with the operator about this matter to complaints@thepogg.com.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

Thank you for your email.

To change your username, you simply need to tell us the username you would like to use and we will change it for you.

Please forward your complete communications with the operator about this matter to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

We're following-up on our previous communication - to change your username, you simply need to tell us the username you would like to use and we will change it for you.

Please forward your complete communications with the operator about this matter to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi just perfect 2024!,

Thanks for your email confirming your user name selection.

We still need you to forward your complete communication history with the operator about this matter to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi just perfect 2024!,

We're following-up on our previous communication - we still need you to forward your complete communication history with the operator about this matter to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi just perfect 2024,

If we haven't heard from you by Friday the 26th of July we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Abandoned – The submitting complainant has become non-responsive to our requests for additional information. As such we assume that they’ve managed to resolve their issue on their own.

I requested an withdrawal of 1400 euros at 27 May 2024, which was not aproved on that day .

At 28 May 2024 i have terminated my account permanently.I have contact hem by email 3 times and also by their live chat i asked for an answer why my withdrawal is not aproved yet.But i never got any answer they never reply.

I have read also their policy and it was rearly clear that if i still had funds and wanted to withdraw them i should contact with customer service which i did.

Can you please help me?

PinoCasino - Withdrawal not paid yet 

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