iPad

iPhone

Windows

Australian Dollar

Canadian Dollar

Swiss Franc

Danish Krone

Euro

British Pound Sterling

Norwegian Krone

Russian Ruble

Swedish Krona

US Dollar

South African Rand

Barcrest

Big Time Gaming

Blueprint Gaming

Elk Studios

Merkur

Microgaming

NetEnt

Play'n Go

Pragmatic Play

Red Tiger Gaming

Thunderkick

Yggdrasil Gaming

Playjango Casino

Dineromail

Ekonto

Ewire

Giropay

Moneta

Neosurf

Neteller

Nordea

Paysafecard

Postepay

Skrill

todito Cash

VISA

Webmoney

Wirecard

Yandex

Zimpler

Chat

Email

Hi gemmatwitch - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Hi gemmatwitch,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of  this changing.

All we could suggest is contacting the operators ADR, eCOGRA. 

Sorry we could not be of further help.

ThePOGG

Despite our repeated efforts to contact Play Jango Casino to discuss this issue the operator has refused to discuss this issue.

On Thursday 23 April 2020, I stumbled across Play Jango on an online casino website.
 
 I liked the look of it so I created an account, read through the general Terms and Conditions and Bonus Policy before making a deposit. I proceeded to make a deposit of EUR25,00 whilst claiming the 100% welcome bonus and free spins. I played the free spins first (as stated in paragraph 25 of the Bonus Policy), wagered the winnings and then proceeded to play and wager the 100% welcome bonus amount. I successfully managed to wager this after several hours of gameplay.
 
 The next day on Friday 24 April 2020, it seems I created two accounts with sister sites Luna Casino and Euro Mania. I was immediately blocked from receiving bonuses and received emails confirming this. However, I also received email from Simba Games and Casino and Friends which are websites I have not logged into for a very long time and I'm not sure if I ever deposited at either of them. I continued to deposit on Euro Mania (without claiming a bonus as I was not permitted to do so), played, lost and logged out. I did not make a deposit with Luna Casino as I didn't like the look feel of the website so logged out after creating the account. Please note, at this point, I did not know they were sister sites of Play Jango and I wouldn't have been breaching and terms and conditions even if I did.
 
 Over the weekend of Saturday 25th and Sunday 26th I played on at Play Jango for a few more hours. On Sunday 26 April 2020, I requested a final cashout of EUR700,00.
 
 On Monday 27 April I received an email simply saying my withdrawal had been declined and reversed back to my account. I assumed more documents were required so logged into my account only to find that my balance was just EUR50,00. I immediately contacted live chat who responded immediately but kept me waiting for almost 30 minutes before stating that I had created 3 or 4 accounts on sister sites between the 23rd and 24th April and claimed welcome bonuses on all of them which was in breach of Paragraph 1 of the Bonus Policy. Therefore EUR650 of my winnings had been confiscated as a result. I asked which other websites I had (apparently) claimed welcome bonuses on but the agent was unable to provide this information.
 
 I immediately started my own investigations which is when I discovered the two sites I had created accounts with on the 24 April were sister sites. These were also the sites that emailed me upon completing registration saying I was not eligible for claiming any type of bonuses.
 
 On all 3 sites, it clearly states on Paragraph 14 of the general Terms and Conditions that an automated check is carried out upon registration and welcome bonuses, in particular, will be blocked if you are not eligible to receive them. It also states that the user will immediately receive an email informing them of this. Therefore, how could I claim welcome bonuses on more than one site and thus breach Paragraph 1 of the bonus policy if the system does not physically allow this?
 
 14. All advertised first deposit bonuses/welcome offers are subject to an account registration check. After your registration is completed there is an automatic review of the account details entered and the system may decide that your account is not eligible for bonuses. In the event that your account is not eligible for bonuses an email with this decision will be sent to You as soon as the account is created.
 
 It seems there has been a misunderstanding in the financial department or a grave system error that has occurred which has resulted in me having my legitimate winnings confiscated.
 
 Could you please review all the information I have provided. I have supporting documents which clearly show there were no bonuses claimed on the 24th April on any other site, but Play Jango (on the 23/4).
 
 I have complied with all terms &amp; conditions as stated and therefore kindly ask that my full winnings are returned to my account so I can proceed with my cashout.
 
 It would be great if we could resolve this matter discreetly and in a timely manner. Please note, I have been a responsible online gamer for more than a decade. I carefully read through all clauses before depositing at Play Jango and claiming and successfully wagering the welcome bonus I received.
 
 As mentioned, I have all documentation that supports my claim and is clear evidence that there is no bonus history available on the sister sites as it simply doesn't exist.
 
 I would like to thank you in advance for your time and consideration. So far, I have received no response to the information and evidence I have provided under Play Jango ticket number [EDIT] which is why I have asked for my complaint to be passed on to their casino manager, but I do not expect a reply.
 
 If you require anything else, please do not hesitate to contact me via telephone or email and I will be more than happy to help.
 
 Many thanks and kind regards,
 
 

Play Jango - Confiscated Winnings

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

PlayJango

Got a complaint about a gambling site?