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I have been waiting for refund since 4/4/24

Hi ▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Firstly - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Next - any time you engage this activity pattern, depositing significant amounts then withdrawing after having completed little or no turnover, you are going to experience delays and onerous KYC checks as this pattern is frequently used by parties looking to launder money. While we can look to speak to the operator about this matter, we would strongly encourage you not to do this again.

Can you please forward all communication you've had with the operator about this matter, including any documents you have submitted, to complaints@casinoreviews.com?

Thanks,

CasinoReviews.com Complaints Team

Sorry I didn’t realise in regards to user name.



Okay please can my user name be “Choccupcakexox”





I did do an online chat about a week ago but was told to email support however that is what I have been doing but not getting anywhere.





Please see attached



▇▇▇▇▇▇▇

Hi Choccupcakexox,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Playzee
- White Hat Gaming
- Zee Partners
- United Kingdom Gambling Commission

Thanks,

CasinoReviews.com Complaints Team

Hi Choccupcakexox,

We'll contact the operator and see what we can find out.

Thanks,

CasinoReviews.com Complaints Team

Date – 28/04/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 05/05/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Choccupcakexox,

Our understanding is that your withdrawal has been processed and should be with you before the end of this week at the latest. We would appreciate it if you could confirm when you receive your funds.

Thanks,

CasinoReviews.com Complaints Team

Hi Choccupcakexox,

Have you received your funds?

Thanks,

CasinoReviews.com Complaints Team

Hi Choccupcakexox,

If we haven't heard from you by Friday the 7th of June we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

**After depositing £500 my account was restricted and I could not wager any funds. I Have been back and forth for weeks to playzee via email. Answered their question they asked which was why I didn’t wager any money. I explained via message on 3 separate occasions as they asked the same thing each time. I contacted online support who asked me to email as the relevant department would be able to sort out. Since then I have had no response to my refund in question. Communication is non existent  now from their end.**

Playzee - Awaiting refund 

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