Quickz Casino

VISA

Hi▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

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Thanks,
CasinoReviews.com Complaints Team

Done that. Sent all the necessary documents.

Dear CasinoReviews Complaints Team,

I am providing a critical update and additional evidence for my active dispute against **Quickz (Ludaro Limited)**regarding the constructive confiscation of my **€857.11** balance.

Upon reviewing the complete correspondence from Quickz Support, there is clear evidence of **contradictory defenses and misrepresentation of facts** by the operator to justify trapping my funds:

**1. Contradictory Defenses & Blaming the B2B Provider**
- In their initial correspondence, Quickz defended the €1.00 stake restriction strictly as their own internal decision under _Section 10.6_ ("at our sole discretion").
- However, in their latest official response, Quickz shifted their stance and claimed that the restriction was _"solely determined by the relevant Sportsbook provider [Delasport] based on its applicable risk-management criteria."_
- **The Reality:** I have been in direct contact with Delasport, and they have explicitly confirmed via email that **they did not apply this manual restriction** to my account. Quickz/Ludaro Limited applied this cap internally and is now attempting to divert contractual liability onto their B2B provider to evade regulatory scrutiny.

**2. Breach of Licensee Responsibility (MGA Directive)** Even if a provider algorithm were involved, under MGA License **MGA/B2C/1118/2025**, Ludaro Limited holds _sole contractual and regulatory liability_ to the player. Under MGA Player Protection Regulations, a B2C licensee cannot delegate its statutory duties or hide behind third-party software settings to justify rendering an active promotional rollover mathematically impossible.

**3. Unenforceability of Section 10.6** Quickz continues to rely blindly on _Section 10.6_ to justify placing a €1.00 stake cap on an active bonus balance. As demonstrated:
- The campaign already features built-in risk controls (Clause 8.9 - 20% max bet contribution cap, and Clause 12 - 10x max bonus conversion).
- Superimposing an artificial €1.00 limit midway through an active balance directly contradicts **Clause 2.15 (the guaranteed 21-day completion window)** and constitutes **Constructive Confiscation** under MGA standards and EU Directive 93/13/EEC (Unfair Contract Terms).

**SUMMARY OF ATTACHMENTS FOR ADJUDICATION:**
1. **Email Chain:** Official refusal letters from Quickz showing their shifting justifications and reliance on Section 10.6.
2. **Provider Confirmation:** E-mail proof from Delasport confirming no provider-level restriction was placed on my account.
3. **Betting Slip & Balance Proof:** Screenshots proving my active €857.11 balance, the €1.00 stake restriction error, and zero rule violations on my end.

I trust this comprehensive evidentiary trail demonstrates that Quickz has acted in bad faith and failed to uphold standard regulatory practices. I look forward to your formal adjudication.

Best regards,

Hi ▇▇▇▇▇▇,

Thanks for your response.

**Reminder:** As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

As we are the ADR for the Probe Investment Limited license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:

Energy Casino
Probe Investments Limited
Energy Partners
Malta Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hi!

Thank you for picking up my case. Please see my details and clarifications below:
1. **Username:** Please change my display username to **Player857**.

2. **URGENT TIME SENSITIVITY:** Please note that my active promotional balance on Quickz is subject to a strict 21-day completion window that **expires in 2–3 days**. Because the operator has capped my bets at €1.00, they are attempting to stall until the timer runs out to force an automated forfeiture of my **€857.11**. I kindly request that this case be flagged as **urgent** when contacting the operator.

3. **OPERATOR CORRECTION:** My dispute is against **Quickz / Ludaro Limited** (MGA License: **MGA/B2C/1118/2025**), and **NOT** Probe Investments Limited / Energy Casino as mentioned in your template.

4. **CONSENT:** I hereby confirm my full consent for CasinoReviews to share my personal details and relevant documentation with **Quickz / Ludaro Limited** and the **Malta Gaming Authority (MGA)**, and for these parties to share my information with your service for the purpose of resolving this dispute.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇

Skickat från min iPhone

Hi!

Thank you for picking up my case. Please see my details and clarifications below:
1. **Username:** Please change my display username to **Player857**.
2. **URGENT TIME SENSITIVITY:** Please note that my active promotional balance on Quickz is subject to a strict 21-day completion window that **expires in 2–3 days**. Because the operator has capped my bets at €1.00, they are attempting to stall until the timer runs out to force an automated forfeiture of my **€857.11**. I kindly request that this case be flagged as **urgent** when contacting the operator.
3. **OPERATOR CORRECTION:** My dispute is against **Quickz / Ludaro Limited** (MGA License: **MGA/B2C/1118/2025**), and **NOT** Probe Investments Limited / Energy Casino as mentioned in your template.
4. **CONSENT:** I hereby confirm my full consent for CasinoReviews to share my personal details and relevant documentation with **Quickz / Ludaro Limited** and the **Malta Gaming Authority (MGA)**, and for these parties to share my information with your service for the purpose of resolving this dispute.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇

Hi Player857,

Thank you for your username change.

Apologies for the previous consent request. We sent the Probe Investment one incorrectly. Please find an updated consent request for Ludaro Limited below:

As we are the ADR for the Ludaro Limited. license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let us know.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:

Quickz Casino
Ludaro Limited
Malta Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hi,

Thank you for providing the corrected consent request for Ludaro Limited (Quickz).

I hereby explicitly confirm that I consent to CasinoReviews sharing my personal information and documentation with:
- Quickz Casino

- Ludaro Limited

- Malta Gaming Authority (MGA)

Furthermore, I consent to these parties sharing my personal information with CasinoReviews for the purpose of resolving this dispute.

**CRITICAL UPDATE – AUTOMATED FORFEITURE OCCURRED:** Please note that the 21-day promotional timer on my account **expired 4 days ago**.

As anticipated, the operator's deliberate €1.00 stake cap made completing the rollover mathematically impossible within the required timeframe, leading directly to the automated forfeiture of my **€857.11** balance. This confirms the exact outcome of their _Constructive Confiscation_ strategy.

Because the financial loss has now officially materialized due to the operator's contractual breach and unfair trade practices, I request that CasinoReviews instruct Ludaro Limited to fully restore or payout the trapped **€857.11** balance.

Thank you for your assistance, and I look forward to your adjudication.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇▇▇▇_

Skickat från min iPhone

Hi,

Thank you for providing the corrected consent request for Ludaro Limited (Quickz).

I hereby explicitly confirm that I consent to CasinoReviews sharing my personal information and documentation with:
- Quickz Casino
- Ludaro Limited
- Malta Gaming Authority (MGA)

Furthermore, I consent to these parties sharing my personal information with CasinoReviews for the purpose of resolving this dispute.

**CRITICAL UPDATE – AUTOMATED FORFEITURE OCCURRED:** Please note that the 21-day promotional timer on my account **expired 4 days ago**.

As anticipated, the operator's deliberate €1.00 stake cap made completing the rollover mathematically impossible within the required timeframe, leading directly to the automated forfeiture of my **€857.11** balance. This confirms the exact outcome of their _Constructive Confiscation_ strategy.

Because the financial loss has now officially materialized due to the operator's contractual breach and unfair trade practices, I request that CasinoReviews instruct Ludaro Limited to fully restore or payout the trapped **€857.11** balance.

Thank you for your assistance, and I look forward to your adjudication.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇▇▇▇_

Hi Player857,

Thank you for your consent. We'll speak to the operator and see what we can find out.

CasinoReviews.com Complaints Team

Hi Player857,

Thank you for your patience.

We have discussed this issue with the operator, and from what we can see, the operator is well within the terms and conditions and the Sportsbook provider's risk management criteria, so everything is in line.

Quickz Casino is within their right to place such wagering limitations which, therefore, fall within the rights expressly reserved under the Terms and Conditions and do not constitute a retroactive amendment to the promotional terms.

Thanks,
CasinoReviews.com Complaints Team

Hi,

I am deeply shocked and explicitly reject this conclusion, as CasinoReviews appears to have completely overlooked the core legal issue and the key evidence provided in my case.

Please re-open this case and escalate it internally based on the following three factual points:

**1. Contradiction Regarding Provider Limits (Evidence Ignored)** You state that the restriction is within the _"Sportsbook provider's risk management criteria"_. I have already submitted direct, written e-mail confirmation from the provider, **Delasport**, confirming that **NO such restriction was placed on my account by them**. Quickz manually applied this cap internally and lied to both me and your service about Delasport's involvement. Why is this explicit misrepresentation by the operator being ignored?

**2. Constructive Confiscation & Mathematical Impossibility** Allowing an operator to retroactively impose a **€1.00 stake limit** on an active **€857.11** promotional balance while enforcing a strict 21-day expiration timer creates a **mathematical impossibility** to fulfill the turnover requirement. Under **EU Directive 93/13/EEC (Unfair Contract Terms)** and **MGA Directive 2/2018**, terms that allow an operator to unilaterally render the execution of a contract impossible while keeping the player's funds are legally unenforceable and constitute _Constructive Confiscation_.

**3. Unfair Reliance on Clause 10.6** Discretionary rights under general terms (Section 10.6) cannot override specific promotional campaign rules (Clause 2.15 - 21-day completion window) to strip a player of accrued balance without a rule violation. The promotion already contains built-in risk controls (Clause 8.9 - 20% max bet contribution cap, and Clause 12 - 10x max bonus conversion). Superimposing a €1 limit mid-promotion is a clear breach of good faith.

**Final Request:** I request a formal review of this decision by a senior adjudicator at CasinoReviews that specifically addresses the **Delasport e-mail evidence** and the **mathematical impossibility** created by the €1 cap.

If CasinoReviews refuses to adjudicate on the doctrine of _Unfair Contract Terms_ and _Constructive Confiscation_, please issue a **Formal Final Decision / Deadlock Letter** immediately so I can submit this entire case, including your refusal, directly to the **MGA Supervisory Directorate** and the **European Consumer Centre (ECC)**.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇_▇▇▇▇▇▇▇▇▇▇▇_

Skickat från min iPhone

Dear CasinoReviews, I formally request that my complaint against Quickz Casino (Ludaro Limited) be reconsidered and escalated for senior review. Your response addresses Quickz's general contractual right to impose betting limits. However, it does not explain whether Quickz was entitled to allow my existing promotional balance of €857.11 to expire after imposing a €1 maximum stake while maintaining the original wagering requirement and 21-day deadline. These are two separate contractual questions. A general right to restrict stakes does not, by itself, establish that every financial consequence of exercising that right is fair or enforceable. I therefore request a reasoned determination addressing the following four issues. 1. THE DISTINCTION BETWEEN BETTING LIMITS AND BONUS FORFEITURE I accept that Section 10.6 may grant Quickz discretion to restrict betting stakes. However, please identify the specific contractual provision that entitles Quickz to maintain the original wagering requirement and expiration deadline when its own restriction prevents a player from completing an already active promotion. If you consider Section 10.6 sufficient to justify both the restriction and the subsequent forfeiture, please explain your reasoning and how you have assessed the fairness of that combined effect. 2. THE DELASPORT EVIDENCE Quickz initially relied on its own discretion under Section 10.6. It subsequently stated that the restriction was solely determined by its sportsbook provider. I submitted written correspondence from Delasport stating that it did not impose the restriction on my account. Your decision refers to the sportsbook provider's risk-management criteria but does not address this apparent contradiction. Please confirm whether you examined my Delasport correspondence, what evidence supports the operator's explanation and how you reconciled the conflicting accounts. 3. THE EFFECT OF THE €1 RESTRICTION I notified your team before my promotion expired that the €1 maximum stake was preventing me from completing the remaining wagering requirement within the available time. The promotional period subsequently expired and my €857.11 balance was forfeited. Please confirm whether you examined the remaining wagering requirement, the date the restriction was introduced, the permitted contribution per wager and the time remaining before expiry. I request that you assess whether completion was realistically possible under those conditions, rather than treating the existence of a contractual right to impose limits as sufficient to resolve the entire complaint. 4. FAIRNESS AND APPROPRIATE REMEDY Article 6 of the MGA Player Protection Directive 2 of 2018 addresses the fairness of contractual terms, including promotional terms. Please explain how you assessed the combined effect of Section 10.6 and the promotional expiration provisions in light of the applicable player-protection requirements. I request the restoration of my €857.11 as withdrawable funds. Alternatively, I request restoration of the promotional balance with a renewed completion period and wagering limits that provide a realistic opportunity to satisfy the original promotion. If neither remedy is considered appropriate, please explain why. FINAL REQUEST Please treat this correspondence as a formal request for reconsideration under your published appeals procedure. If you maintain your previous conclusion, I request a final reasoned decision addressing each of the four issues above, confirmation of my remaining appeal rights and clarification of the procedure for raising any concerns about the handling of my complaint with the relevant Maltese authorities. Given the impending closure of your ADR service on 1 October 2026, please also confirm urgently how my existing complaint and this reconsideration request will be handled if they remain unresolved on that date. I reserve my right to pursue the dispute through the competent regulatory, consumer-protection and judicial channels. Kind regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇





Skickat från min iPhone

Hi Player857,

As a service, we do not have the authority to define which accounts the operator can place these kind of wagering limits on. We also do not have the authority to ask an operator to go against their Terms and Conditions.

You are well within your right to escalate the issue further, but from our side, there isn't anymore we can do.

We're sorry we couldn't assist you further.

CasinoReviews.com Complaints Team

Found for the Operator - Quickz Casino is within their right to place such wagering limitations which, therefore, fall within the rights expressly reserved under the Terms and Conditions and do not constitute a retroactive amendment to the promotional terms.

**Respondent / Operator:** Ludaro Limited

**Brand Name:** Quickz Casino

**Licensing Body:** Malta Gaming Authority (License: `MGA/B2C/1118/2025`)

**Sportsbook Software Provider:** Delasport Limited (`MGA/B2B/875/2021`)

**Disputed Amount:** €800.00

**Primary Cause of Dispute:** Constructive confiscation of legitimate promotional winnings via intentional and impossible €1.00 max bet restriction during active rollover.

### Statement of Facts & Chronology

1. **Promotion Activation:** I registered an account on Quickz Casino and activated the Welcome Sportsbook Deposit Bonus (Promo Code: WELCOME500).
2. **Full Compliance:** I engaged exclusively in manual sports betting, strictly fulfilling all qualifying conditions. Every bet was placed on legitimate, active markets offered directly by the operator at qualifying odds equal to or exceeding 1.50.
3. **No Contractual Breaches:** At no point did I violate any general or promotional terms. Specifically:
  - No multi-accounting (**Section 3.2**).
  - No IP masking / VPN usage (**Section 10.7**).
  - No automated play, bots, or software exploitation (**Section 9**).
  - No hedge betting or zero-margin risk manipulation (**Section 4.4**).

4. **Imposition of Restriction:** Upon accumulating a total current balance of **€800.00**, the operator (via their sportsbook trading provider, Delasport Limited) suddenly placed a manual, account-specific maximum stake restriction of **€1.00** per wager across all sports markets.
5. **Constructive Confiscation:** Under **Section 2, Clause 2.15** of the operator's Bonus Terms, players are given a strict 21-day window to complete the remaining wagering requirement. By imposing an arbitrary €1.00 stake cap midway through an active bonus balance, the operator has rendered the completion of the remaining rollover **mathematically impossible** prior to the expiration deadline.

### Detailed Breakdown of Operator's Rule & Regulatory Breaches

**1. Breach of Section 17.1 (Complaints & ADR Accessibility)** The operator failed to clearly display a direct link to an approved Alternative Dispute Resolution (ADR) entity within their primary site footer, breaching **Section 17.1** of their own terms and violating **MGA Player Protection Regulations (Directive 2 of 2018)** regarding mandatory ADR accessibility and transparency.

**2. Breach of Contractual Good Faith & Misuse of Section 10.6 (Limitation on Wagers)** While **Section 10.6** grants the operator general discretion to limit wagers for risk management, enforcing an aggressive €1.00 stake cap _retroactively_during an active promotional campaign contradicts their own promotional offer structure.
- Under **Clause 8.9 of the Bonus Terms**, exposure is already regulated by a fixed 20% max contribution cap per bet.
- Superimposing an account-specific €1.00 limit midway through an active campaign destroys the operational feasibility of **Clause 2.15 (21-Day Rollover Period)**, constituting bad faith execution of contract and intentional obstruction of terms.

**3. Misapplication of Section 19 (No Arbitrage)** Any internal rationale or informal assertion by support citing "risk management" or "arbitrage" is legally unfounded. **Section 19** specifically defines arbitrage in the context of systemic currency exchange transactions and software exploitation. Wagering on publicly listed, active markets where odds subsequently move post-placement constitutes standard recreational sports betting ("value betting"), not a breach of Section 19.

**4. Violation of MGA Player Protection Directive (Directive 2 of 2018 - Unfair Terms & Constructive Confiscation)**Under MGA regulatory standards, terms must be fair, transparent, and achievable. Imposing stake restrictions that guarantee the expiration and subsequent forfeiture of player funds before a promotional deadline is recognized as _constructive confiscation_—an unacceptable practice that breaches MGA license requirements.

### Desired Relief / Remedy Requested

In accordance with **Section 17.1** of Ludaro Limited’s Terms and Conditions—which dictates that the ADR entity’s adjudication shall be binding upon the company—I respectfully request that CasinoReviews.com instruct Ludaro Limited to execute one of the following remedies:
1. **Primary Remedy:** Immediately convert my current **€800.00 balance into real, withdrawable cash**, waiving any remaining wagering requirement that was rendered unfeasible by their manual intervention.
2. **Alternative Remedy:** Fully restore standard, fair market betting limits on my account and extend the 21-day promotional timer by the exact duration my account remained restricted, allowing me to complete the rollover fairly.

Quickz Casino - Unfair €1.00 Bet Limit Imposed on Active Bonus 

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