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Hi Heicringer - welcome back.

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

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Unfortunately you have chosen to play with an operator who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:


- Rembrandt Casino
- Condor Malta Limited
- Condor Affiliates
- MGA

Thanks,

CasinoReviews.com Complaints Team

Hi Heicringer,

We're following-up on our previous communication - we need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:


- Rembrandt Casino
- Condor Malta Limited
- Condor Affiliates
- MGA

Thanks,

CasinoReviews.com Complaints Team

Hi Heicringer,

If we haven't heard from you by Friday the 5th of July we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Hey, I give consent for you to share my personal information with the mentioned parties and for them to share my personal information to you.

Hi Heicringer,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Date – 07/07/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Heicringer,

The operator informs us that this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

CasinoReviews.com Complaints Team

I have received the funds. Thank you for your service.

Hi Heicringer,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Hello, I have been having issue with this operator for over 6 months now. They are not paying the last installment and I do not know the reason even though I have asked multiple times. Could you resolve this for me and get me my deserved remaining winnings, thanks.

In attachments all the communication between me and them. All documents they have asked for, I have provided.

Rembrandt Casino - delaying payment for 6 months

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