Android Phone

iPad

iPhone

Windows

Argentine Peso

Australian Dollar

Brazilian Real

Canadian Dollar

British Pound Sterling

Tunisian Dinar

US Dollar

South African Rand

Betsoft

Octopus Gaming

Pragmatic Play

Blackjack

Baccarat

Roulette

Curacao

Rich Casino

Bank Wire

Bitcoin

Master Card

Neosurf

VISA

Email

Phone

Hi bentbrandon - welcome back!

Before going any further I have to make clear that you are responsible for ensuring that you know all terms and conditions associated with any bonus you claim BEFORE you play. In this instance asking Live Chat AFTER completing the wagering requirements for a bonus whether there are any withdrawal restrictions would not be considered to over-rule the terms you agreed to at the point you received the bonus. 

If this occurred before you commenced play that's a different story.

We are also waiting on a response to your other complaint as well.

Thanks,

ThePOGG

Hi bentbrandon,

I need you to confirm whether this conversation took place before or after your play?

Thanks,

ThePOGG

Yes,  they had told me that before I commenced playing.  I wanted to ensure I knew their terms so had asked 3 times actually and each time they told me once I cleared the restricted play amount I would then be able to withdraw the full amount won.  I asked them to confirm this again a couple of times and each time they told me that yes, the full amount is withdrawable after i play through the restricted amount on the bonus.

Recently, I tried to withdraw my funds and I was told i need to deposit a min of $25.  Then I was told I need play a min of $1400 in order to withdraw.   They automatically put the $25 I deposited in a bonus, which I never requested. After much arguing they finally removed my deposit from the bonus and I tried to withdraw again.   

This time they told me I had to fill out a voucher to withdraw funds.  They also asked me again for the same ID I already sent them with the voucher.  I then filled out this so called voucher and then I look today and my funds have been reversed back to my account.

I believe this is another stall tactic to then say i need to deposit another min $25 as it has to be within 5 days they say of my request to withdraw.

I have tried to contact them at account@richcasino.com regarding this but they ignore my emails.

Here is some additional recent information:  Rich Casino has stated today that I was told by chat support that I am limited to only $200 for a withdrawal and the remainder would be voided.  As, I have supplied the chat records you can clearly see that this in fact is not correct. I assured that I would be able to withdraw whatever I won, as long as I played through the bonus restriction, which they confirmed I had done so before I even finished my play.

I have also tried to withdraw monies and they have cancelled the request at least 3 times.   The first time they said that i could not use a bank wire transfer because the minimum withdraw was not met, even though they in fact are the ones that told me to use a money wire transfer!   

After asking them several times they told me to use ecopayz.  I then made a withdrawal using ecopayz and they also cancelled that.   They then said they cancelled because they didnt have my ecopayz account number BUT to even withdraw funds through ecopayz on Rich Casino you have to input your ecopayz account number so them saying they dont have my account number is impossible.   I then emailed the account number 3 different times and requested an update but they have ignored my emails.

Hi bentbrandon,

I've managed to get a response from the operator regarding this issue. They inform me that you were cashed out in full ($1100) on the 17th. Can you confirm this?

Thanks,

ThePOGG

Hi bentbrandon,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

Hi bentbrandon,

If we haven't heard from you by Friday the 23rd of June we'll assume you've received your funds and I'll close this complaint.

Thanks,

ThePOGG

This player has become non- responsive and we assume that they've received their funds from Rich Casino.

I played slots on Rich Casino and won $1,100. I was told I have to play through any bonuses I was given to reach the clearing amounts, which I did. I verified that the funds were clear and were in my account and was able to withdraw them. I asked support a few times (please see attached) if there are any limitations on my withdrawal and was told no that after I verified my account (which I did) the funds would be mine to withdraw. So, they verbally told me more than one time that I was able to withdraw the full $1,100 with no limitations.
 
 I am still waiting for my funds to be deposited. I have contacted support several times and seems like I have to chase them down and when I ask a question sometimes all I get back as an answer is "sure"
 
 Now, today some rude person, with their support chat, tells me that they will only give me a limited amount of my money an the rest will be voided. This is the OPPOSITE of what I was told earlier. Why are they saying one thing one day and then when I try to withdraw money they tell me something else?
 
 This seems like a scam if you play and win money but then are blocked from withdrawing the full amount.

Rich Casino - Withdrawals not honoured

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Reclamaciones PE

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Free Spins for Adding Card UK

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer