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Hi ▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

As an ADR provider this service is only approved to manage complaints in English. As such, whilst you should feel free to send messages in the language that you are most comfortable communicating in, we can only offer responses in English.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇▇▇▇,

Is it fair for us to assume that the nature of this complaint is the same as your complaint against Nine Casino?

Thanks,

CasinoReviews.com Complaints Team

No. Decho puede comprobarlo en la conversación mantenida con ellos

Hi Aja21,

Then we need you to comply with our previous request.Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi Aja21,

Thank you for your email, but this is clearly only 1 message in a chain of communications.

We need to see the full thread of discussion, so please forward **all communications** you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com. **Please use the forward function on your emails rather than taking screenshots.**


Thanks,
CasinoReviews.com Complaints Team

Hi Aja21,

Apologies, we've located your PDF attachment.

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Ritzo Casino
-

Samurai Partners



Thanks,
CasinoReviews.com Complaints Team

La conversación está en documento que les envío.

Hi Aja21,

Thank you for your consent, we'll contact the operator and see what we can find out.

Thanks,
CasinoReviews.com Complaints Team

Date – 17/11/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 27/11/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 02/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 18/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 22/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 29/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 06/01/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Aja21,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Ritzo Casino to discuss this issue we have received no response whatsoever from the operator.

Gané 51000€ y no me permitieron una retirada solvente de las ganancias.

Tal y como se reconoce en la transcripción de la conversación de atención al cliente del 16 de diciembre de 2024.

"(11:02:27) Savannah Support🦋: En primer lugar, lamento profundamente la experiencia que ha tenido, especialmente porque le ha

causado problemas tanto emocionales como financieros. Comprendo lo importante que son tus ganancias de 51.000€ y me

identifico sinceramente con la situación. Nunca fue nuestra intención causar ningún inconveniente a nuestros valiosos jugadores, y

pedimos sinceras disculpas por las dificultades a las que os habéis enfrentado durante este proceso

Ritzo Casino - Withdrawal Rejected

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