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still no response from them basically told me open a new account somewhere and wait until i have a statement on the new account

Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Thank you for your submissions above, be we require additional information. Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

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CasinoReviews.com Complaints Team





On Thu, Oct 9, 2025 at 8:44 AM CasinoReviews <complaintreply@casinoreviews.com> wrote:

> ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)
>
> Dear CasinoReviews Member,
>
> Thank you for your reply. The assigned Dispute Resolution Official will contact you via email when an update is available. We appreciate your patience.
> You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/9305
>
> Kind regards,
> The CasinoReviews Dispute Resolution Team
>
> [KD1K9E-X3LWM]

Hi ▇▇▇▇▇,

Thank you for your emails.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all documents you may have submitted during verification to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi djdfree2025,

We have not yet received the documents we requested, and as such cannot proceed with the case for the moment.

Please forward all documents you may have submitted during verification to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

What documents have you requested? I dont see any request. I also upload screenshots of everything and they show on this page as uploaded?

I came here for help but it seems to be very difficult?

Hi djdfree2025,

Please refer to the our previous message. We asked you to pass on the following documents:


> Please forward all documents you may have submitted during verification to complaints@casinoreviews.com.


Thanks,
CasinoReviews.com Complaints Team

I sent over eveything you asked still nothing?

Hi djdfree2025,

We have not received any emails from you on the address detailed above (complaints@casinoreviews.com). Please resubmit.

Thanks,

CasinoReviews.com Complaints Team

Hi djdfree2025,

We're following-up on our previous communication - have not received any emails from you on the address detailed above (complaints@casinoreviews.com). Please resubmit.

Thanks,

CasinoReviews.com Complaints Team

I actually submitted the docs via email but you created a new complaint from them?

My Complaints

Id

Created

Last activity▼

Status

documents submitted trying to withdraw

#9339

10 days ago

6 hours ago

New Request

Ruby Slots - withdrawal issues

#9305

26 days ago

10 seconds ago

In Progress – Waiting on Player

Hi djdfree2025,

Please forward the emails to COMPLAINTS@CASINOREVIEWS.com.

Thanks,

CasinoReviews.com Complaints Team

Hi djdfree2025,

Just following up on our previous communication; Please forward the emails to COMPLAINTS@CASINOREVIEWS.com.

Thanks,
CasinoReviews.com Complaints Team

Can i get some help please. I am begging. I sent everything you asked for several times? you even logged one email as a new complaint? can someone help

Hi djdfree2025,

Please confirm which email you're sending the communications from, as we have not received communications through the email you registered with Casinoreviews.com.

Thanks,
Casinoreviews.com Complaints Team

Hi djdfree2025,

We're following-up on our previous communication - please confirm which email you're sending the communications from, as we have not received communications through the email you registered with Casinoreviews.com.

Thanks,

Casinoreviews.com Complaints Team

Hi djdfree2025,

If we haven't received the requested information from you by Friday the 5th of December we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I havent deposited in years because of a previous issue withdrawing money. they have been emailing me weekly trying to get me back and lately have said they made withdrawing easier. I deposited money using my debit card from my capital one checking account. I went on a winning spree and won a total of $12,000. I requested 5 with draws by bitcoin totaling $10,000 and i played the other $2000. I waited the 10 business days contacting them almost everyday for an update. On the tenth day chat support said i can not withdraw using bitcoin because i didnt deposit with bitcoin. That i needed to withdraw by wire. They sent me a long list of things to send them for the wire. I sent them the same capital one banking account I deposited with, my bank statement, and my utility bill. within an hour they emailed me saying they needed alternative bank wire info. I contacted support and they told me capital one account can not be used for wire? then told me to open an account with bank of America or citi bank then make over 15 transaction for my first statement and try again. which would take a couple of months by the way. I informed them i can open a boa or citi account and they said open another capital one account? they refused to tell me why my capital one account was denied and why they accepted it for deposit? It just seems like it is always something with them and i should have known better. I am surprised that they have not been banned or had legal action taken against them as of yet? They said their check withdraw system is down so my only option is to open a new bank and hope they accept it. I can get approved for a BOA or Citi account so i have no options?

Ruby Slots - withdrawal issues

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