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Hi Auchanyuil90 - welcome to CasinoReviews.com!

Please forward all communication you have had with the operator about this matter to complaints@casinoreviews.com.

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Hi Auchanyuil90,

Please forward all documentation you submitted during the verification process to complaints@casinoreviews.com. Please also include any other emails you have exchanged with the operator during this process.

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Due to security concerns we have about this complainant, we will be taking no part in the representation of this claim.

No further posts will be approved on this claim.

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Found for the Operator - Due to security concerns we have about this complainant, we will be taking no part in the representation of this claim.

Hello, I found this online casino and decided to give it a try, I made 2 deposits 134EUR and 150EUR, I verified my account and started playing, My last balance was around 650EUR, I played blackjack and sports bets, there was no abuse from my side, everything clean wins. One day I wanted to play again and while trying to log in I noticed “User account is blocked” They just blocked my account without reason, I did not even requested withdrawal yet, they just ▇▇▇▇▇ my deposit and winnings
"Dear ▇▇▇▇▇,

During checks our payments and fraud team found activities and information which do not comply with the website Terms and Conditions. Based on these findings our team decided to close the account.
We do not have practice of sharing results of internal checks.
Your account has been blocked according to point 13.4 of General Terms and Conditions."

Their 13.4 point
13.4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.

This is pure scam I made only 2 deposits by card and 0 withdrawal and they randomly close my account due suspicious transactions….

Shangrila Casino - Scammed for 650EUR

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