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Hi ▇▇▇▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of June let us know and we'll contact the operator on your behalf.

Thanks,
CasinoReviews.com Complaints Team

Hello,

Please change my username to: **user_2015**

Thank you for your help.

Best regards,

Hi user_2015,

Are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Hi user_2015,

We're following-up on our previous communication - are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Hi user_2015,

If we haven't heard from you by Friday the 18th of July we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

I deposited $3,000 on Shuffle.com and successfully withdrew $50 as a test. After that, I requested a $500 withdrawal, which was never processed and remained in "Review" status for days. I then requested the remaining $3,000, which is also in review.

I completed the full KYC process, including identity documents and proof of address. Shuffle support confirmed that my verification is complete. However, both withdrawals are still stuck in review, and support has either blocked me from live chat or ignored my emails.

I have now been waiting for over a week with no updates, no timeline, and no resolution. I trusted this platform and followed all their rules, but they are withholding my funds without valid reason.

I am requesting that ThePOGG assist in helping me get my $3,500 USD released from Shuffle.com.

Shuffle.com - withholding $3,500 despite completed KYC

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