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Hi Imapanthiras - welcome back!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 20th of September let us know and we'll contact the operator on your behalf.

Thanks,

CasinoReviews.com Complaints Team

Thank you for your message. In my humble opinion 2 weeks and (now) 5 withdrawal attempts later with no proper answer as to why is more than reasonable time. Must I wait a month in order for you guys to assist me? It is clear to me that they just want to make things difficult..


if 2 weeks is not enough for you guys to support me then so be it.. I will wait until the 20th. At the end of the day I am at their (and your) mercy.

Hi Imapanthiras,

With the greatest of respect, we are not the operator's customer service department nor should we be treated as an alternative to trying to resolve the issue on your own behalf.

As an ADR we serve to resolve disputes between yourself and the operator as a more easily accessed alternative to the court system. A good rule of thumb is that if your issue is not yet at the point where you would consider legal action - and to be clear, a delay in payment of this length does not fall into that category - it is not yet time for you to look for 3rd party assistance.

Thanks,

CasinoReviews.com Complaints Team

Hi Imapanthiras,

Are you still experiencing issues?

Thanks,

CasinoReviews.com Complaints Team

Good evening guys,


First of all I would like to commend you on your professionalism for sending a follow up message to check in on my complaint. Bravo, it is much appreciated :)



Unfortunately I am still being given the run-around.. I am attaching the latest thread of emails - it is an absolute disaster. I hope you can help me

Hi Imapanthiras,

Thanks you for your update.

Reviewing your email correspondence, we can see that you provided the last piece of information that the operator asked for to process a manual withdrawal on the 22nd. This should mean that the withdrawal will be processed imminently.

Can you let us know if you have not received your funds by Friday the 4th of October? If you still have not been paid by this point we'll give the operator a nudge.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Simple Casino
- Techno Offshore Limited
- SS Techno Services Limited
- Kahnawake Gaming Commission

Thanks,

CasinoReviews.com Complaints Team

I am afraid I am still being given the run around. i sent a follow up again a few days and was again sent the same email - that the IBAN details have been forward to the relevant department.


So yes please - give them a nudge from your side.



I confirm my full consent for the sharing of my information. I just want to close this ordeal.



Thank you for your service and support.

Hi Imapanthiras,

Can you please confirm whether you have received your funds?

Thanks,

CasinoReviews.com Complaints Team

Hey there,


Unfortunately I have not yet received the funds. :(

Hi guys,


They are still ignoring emails. Not even a response now. THey are still sending me offers and bonuses and all that. So weird... Any update from your side?

Date – 13/10/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi guys,


I would like to inform you that Simple Casino processed the payment and the 1,028 euros have landed in my account. I really appreciate your support on this matter.



May I ask, is there a case to claim some sort of compensation for the fact that they took 2 months to do something which they could and should have done within days? I just do not understand how these companies get away with this.

Hi Imapanthiras,

Thanks for letting us know - it is appreciated 🙂

For the record, we have sent your complaint details through to the operator but have not so far had any response.

This service does not pursue compensation claims. You would need to take legal advice within the appropriate jurisdiction to explore your compensation options.

Thanks,

CasinoReviews.com Complaints Team

The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Dear Casino Reviews,

I have been trying to get my withdrawal from Simple Casino since 27/08. I have made 4 withdrawal attempts to two different IBANs and they keep stalling and sending vague emails about a technical error.

They do not have the option to withdraw back on the card which I deposited with. I attempted 3 times to withdraw to the card's IBAN and it didn't work. They could give me a reason.



I then attempted to withdraw to a local IBAN of Malta - the money just reversed back onto the site and they didn't utter a word.

Kindly note that in the midst of all this I wanted to update my residential address. I had sent an email which was ignored; and then eventually I resent the request. They asked me for a bill to update my address and then they even asked for me to send a photo of me holding my ID. Which I did… (crazy one has to do for a simple address change). Anyway they verified the documents and updated my address on the site. (the reason I mention is, is that the account is verified from their end but still they are playing games).



I will attach below a thread of all the emails exchanged, live chats etc. I hope you can help me. I do not understand how these sites/companies are allowed to operate.

I look forward to hearing from you.

Simple Casino - not processing my withdrawal after 4 attempts

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