Smokace

VISA

Hi makupeku - welcome to ThePOGG.com.

When you say "played blackjack few rounds", what specifically do you mean? What size of bets were you placing? Approximately how many hands did you play?

Thanks,

ThePOGG

Hi here is my blackjack hands:
16x 25e
5x 10e
3x20e
12x 100e

Hi makupeku,

You've played a total of 36 hands, and wagered a total of ~€1.7k which is only around 4x your deposit on a low house edge/low volatility game.

When you engage in activity patterns like this it raises substantial concerns about potential money laundering and will substantially raise the likelihood that the operator is going to engage enhanced due diligence checks before processing any payments to you.

While we will try to contact the operator on your behalf, please note that firstly this is a group that is negatively listed with this service so the likelihood of a successful mediation is low and that we will not act on future claims of this nature that you submit to this service.

Thanks,

ThePOGG

Hi makupeku,

The operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

CasinoReviews.com Complaints Team

Hi makupeku,

I'm following-up on our previous communication - the operator informs us that you have been paid. Can you confirm receipt of your funds?

Thanks,

CasinoReviews.com Complaints Team

Hi makupeku,

If we haven't heard from you by Friday the 19th of April we will assume you no longer need our assistance and close this complaint.

Thanks,

CasinoReviews.com Complaints Team

Yes I have received the funds. Thank you.

Hi makupeku,

Thanks for letting us know - it is appreciated 🙂️

CasinoReviews.com Complaints Team

The brand I want to compaint is ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

 I did deposit 400 eur to Smokace.com and played blackjack few rounds and I tried to withdraw 510 €. They asked documents and I sent these. Then I got email:

 We would like to inform you that your game account is undergoing additional check by the Risk Department.
 We will notify you by email when the check is complete. The procedure can take up to 14 business days.
 We hope you understand.
 Regards, Finance Department!

 They does not answer email after that and I it has been 1,5 months. I did try to withdraw 19.1.2024 and now it is 27.2.2024.

Smokace - doesnt not accept withdrawal

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