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Hi reelmaster91 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out.

Thanks,

ThePOGG

Hi ThePOGG

Thanks for your help with the matter. Have you had a response form SpinIt? 

Regards,
reelmaster91

Hi again, 

Haven't had a response yet, anything I can do to help speed this process up?

Many thanks

Hi, I'm sorry to keep pestering but I am worried about receiving my winnings and I haven't had any contact from you prior to the opening message. Anything I can do?

Hi reelmaster91,

We're currently awaiting feedback from the legal team at the UKGC regarding the management of cases where the operator has used suspected fraud as a justification for non-payment. Once we have received clear guidance from the UKGC we'll provide a response to this issue.

Thanks,

ThePOGG

Hi Pogg,

Have you received the necessary guidelines yet?

Thanks

Are you still able to help me out with my confiscated winnings? Haven't had a reply in a long time, could you advise on another resolution option if you are unable to help.

Thank you.

Hi reelmaster91,

My apologies - this group has gone through some staffing changes which means there have been gaps in the management of this complaint. A new individual has now been appointed and is now actively working through the various issues we are aware of. I've asked this issue to be treated as a priority.

ThePOGG

Hi ThePOGG,

This is great news, I was starting to get worried. As long as I have not been forgotten I am grateful of the assistance.

reelmaster91

Any more information needed I am happy to help. Would love to know where I stand with my dispute.

reelmaster91

Hi reelmaster91,

After a long conversation with the operator - there were some indicators that you may have been involved in the operation of multiple accounts, where the other accounts in question were conclusively in breach of terms and conditions - the SpinIt investigation has concluded that there's not enough evidence to assert that there has been a breach of terms in your case. As such SpinIt casino has determined that they will return your balance. 

My current understanding is that they will be contacting you later today to inform you of their decision.

I'm happy to see a positive result from this process for you and would appreciate it if you could inform us when you've managed to withdraw your funds successfully (i.e. they're actually in your account) so we can close this complaint.

ThePOGG

Hi ThePogg,

I have since received a payout from them already so I am over the moon with the results. Thanks very much for your help with the matter - don't mind that it took a while :) 

I will be sure to come here if anything like this ever happens again.

Kind Regards,
reelmaster91

Hi reelmaster91,

Thanks for confirming receipt of your payment. I'm really glad this case had a positive outcome.

ThePOGG

While there were some indications this player may have been part of a fraud ring, it was agreed there were not enough to be conclusive.

I have made a total of three deposits at the casino making a withdrawal after the first and also winning big on the 3rd deposit. I successfully made 2 withdrawals from my most recent win but then was told my account was "involved in a collusive and fraud activity and therefore your account was closed and not legitimate winnings were removed." Spin It have failed to explain what this means and have refused to provide any further information so we are at a deadlock. I don't think it is clear what I have done wrong here, and I am not aware of any fraud on my account, so as far as I am aware I am still owed the remainder of my winnings. My account is fully verified which was required before I received my first withdrawal.

SpinIt - Confiscated Winnings

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