SpinStar.bet

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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

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CasinoReviews.com Complaints Team

Hi again

My user name i would like to change it in User1992

Thanks

Hi User1992,

Thank you for your submissions.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:

- Spinstar Casino
- SOCIEDAD DE RESPONSABILIDAD LIMITADA

Thanks,
CasinoReviews.com Complaints Team

Hi User1992,

Thank you for confirming. We'll contact the operator and see what we can find out.

Thanks,
CasinoReviews.com Complaints Team

Thanks a lot , i will wait for your reply

Thank

Hi guys

Sorry for bothering u, but do u have any updates  in my case?

Thanks



Trimis de pe ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Date – 16/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 30/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 12/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi User1992,

The operator informs us that your payment has been processed. Can you confirm receipt of your funds?

Thanks,

CasinoReviews.com Complaints Team

Hi guys, Thanks for getting back to me, that's not true, the funds never arruve in my bank account.

I gonna attach few screenshot from our last conversation…

Date – 19/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 28/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 05/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 11/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 17/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi User1992,

The operator informs us that this issue has been resolved. Can you confirm?

Thanks,

CasinoReviews.com Complaints Team

Hi,

Nothing it's been resolved,  i didn't get any money from them despite of whatt they saying   .I just read some reviews on trustpilot and if u don't believe me u can read there as well.

Thanks a lot for looking into this.

Hi User1992,

Can you please provide a pdf statement for the months of April, May and June to confirm that you have not received the payment?

Thanks,

CasinoReviews.com Complaints Team

Hi yes of course i will upload for April and may. Month of June it's not ready yet.

Thanks

Hi User1992,

We'll contact the operator and see what we can find out.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/07/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi User1992,

Spinstar.bet have informed us that due to technical issues the withdrawal was reversed and should be back in your gaming account.

Could you kindly confirm?

Thanks,
CasinoReviews.com Complaints Team

Hi guys ,

I just check my account with them, and they return to my gamming account 900 euro I just withdraw 800 euro, but they will not transfer the money to my account I'm pretty sure. Can u please keep the eyes on them? Thanks very much for all your support

HI User1992,

Given that we do not have access or cannot see your account or the operator's we don't have a way to keep an eye on them. However, we're happy to keep the case open until you can confirm that the full amount has been returned to you.

Please let us know if you need further assistance.

Thanks,
CasinoReviews.com Complaints Team

Hi guys,

Thanks again for getting involved with this..I try to withdraw and again they return the money into my account.i asked them why and they said t o complete the kyc which i did long time ago in April. I saw the message late and when I entry into my account the money was gone.

Hi User1992,

We'll follow-up with the operator and see what we can find out.

Thanks,

CasinoReviews.com Complaints Team

Hi User1992,

Have you played down your balance?

Thanks,

CasinoReviews.com Complaints Team

Nope, the money just dissappear from the gaming account..untill I go home to upload the documents again for the kyc the 800 euro gone


joi, 24 iul. 2025, 07:37 Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com> a scris:

Date – 04/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 11/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 18/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 26/08/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 02/09/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 09/09/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Can u please close the ticket? Anyway no resolution so i don't have time to follow up this situation. Thanks again for your support

Hi User1992,

Sadly despite repeated efforts to contact this operator to discuss your issue we have not received evidence to support this operator's position.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Whilst Spinstar.bet was responsive for periods during the complaint discussion, they ultimately failed to provide the evidence we requested.

Hi guys how are u

My name its ▇▇▇▇▇▇ and I would like to help me to solve a dispute  Spinstar casino. It's over 3 weeks since I did a withdrawal and still not payed out. I speak with a costumer service and he is  keep telling me "i dont have any updates regarding your situation ".... I provide them all the things what they asked for and still nothing...I'm very disappointed because i never meet a  scam casino... searching on Internet  what i can do about this situation  i found out about you guys...I would really love to hear back from you. Thanks ▇▇▇▇▇▇

Spinstar.bet - Withdrawal not paid out

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