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Hi ▇▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communication you have had with the operator about this matter, including any documents you submitted during the verification process, to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Hi. You can change my nickname jasujasu.


And here is emails what I got from stake7


Image redacted

Hi jasujasu,

Thank you for your message. However we're not asking for screenshots of the emails. Please use the forward button and forward the complete email chains to our email address.

We also need you to include all documents you submitted during the verification process.

Thanks,

CasinoReviews.com Complaints Team





On Tue, Jul 9, 2024 at 9:30 PM Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com> wrote:

> ![](https://a.storyblok.com/f/227533/316x110/71d4de8526/logo_email-d.png)
>
> A new update is available. To add further comments, reply to this email.
> You can access your complaint here: https://complaints.casinoreviews.com/hc/requests/8170
> -----
>
> Hi jasujasu,
>
> Thank you for your message. However we're not asking for screenshots of the emails. Please use the forward button and forward the complete email chains to our email address.
>
> We also need you to include all documents you submitted during the verification process.
>
> Thanks,
>
> CasinoReviews.com Complaints Team
>
> [6XEGPY-K52MV]

Hi, did you get those documents i sent to you? I can Answer to the questions also.


1. I played only The Wolf's Bane Slot, 5€ bet per spin.



2. I didnt play anything after I finished the bonus wager.



3. I just registered and deposited 400e and claimed the bonus and wagered it, after that I havent made more deposits. So I made only 1 deposit.



4. I sent Skrill details screenshot, Id card both sides, and address confirm, and maybe selfie with id but im not sure about that.



5. I forwarded the emails between me and stake 7 to you already.

Hi jasujasu,

We are still waiting on you forwarding your email communications to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

## **Fwd: KYC Verified**

## **Description**





---------- Forwarded message ---------
From: **stake7** <▇▇▇▇▇▇▇▇▇▇▇▇▇▇>
Date: Wed, Jun 5, 2024 at 7:46 PM
Subject: KYC Verified
To: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇




![Stake7](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/39f13ca9-c6d7-8d0d-e9a3-a8baefbfddde.png)

**Stake7**

Dear ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇,

We are pleased to confirm that we have now successfully verified your KYC documents. Thank you for your cooperation.

Yours sincerely, the Stake7 team.

Note: This email address cannot accept replies.

Have a question?

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇


![](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/88f4ec75-a90a-f91a-9a9d-d5ea336fafb4.png)    ![](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/13a430de-6f6b-a792-d840-26b6d4c6e435.png)    ![](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/28300cd9-71a2-d819-0278-6fca189874c5.png)    ![](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/e0dc6f4a-d0dc-0644-9a5a-39894a4d68a2.png)     ![](https://mcusercontent.com/67e6e0bc2e88f76ace004d9fb/images/2000e830-4711-07b6-92a6-904fcbb85006.png)

This website is operated by Starscream Limited, a company incorporated under the laws of Saint Lucia with registration number 2023-00007 and registered address at 10 Manoel Street, Castries, Saint Lucia. Starscream Limited is licensed and regulated in virtue of a Client Provider Authorization numbered 00932 issued on July 2023 by the Kahnawake Gaming Commission. Stake7 Casino© Copyright 2023

Gambling can be addictive. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

© 2023 Stake7 Casino, All Rights Reserved.

## **Fwd: withdrawal request**

## **Description**





---------- Forwarded message ---------
From:▇**▇▇▇▇▇▇**▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Date: Tue, Jun 11, 2024 at 12:06 AM
Subject: Re: withdrawal request
To: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇




Hi again, Can you tell and show me what bonus rules I have broken, in other words tell me which rule I have not followed? Im going to make a huge complaint about you and your company and completely reset your company's reputation and also I will contact the authorities.



On Mon, Jun 10, 2024 at 5:49 PM Games ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ wrote:


> Hello,
>
>
>
> We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus term and condition:

![]()

> We have declined your withdrawal, subtracted your balance and refunded your deposit using the same method.
>
>
>
> Kind regards,
>
> Payments Cashier
>
>
>

Hi jasujasu,

Thanks for your post. However you need to forward the relevant emails to complaints@casinoreviews.com. Simply go to the email chain, use the forward option and enter that email address.

Thanks,

CasinoReviews.com Complaints Team

I have already forwarded those to you! In email!

Hi jasujasu,

We have not received any emails from your email address to complaints@casinoreviews.com.

Please do NOT send them to this complaint thread - we need to see the actual emails.

Thanks,

CasinoReviews.com Complaints Team

Hi jasujasu,

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Stake7 Casino
- Starscream Limited
- Kahnawake Gaming Commission

Thanks,

CasinoReviews.com Complaints Team

Yes,you can do it, thats more than fine for me!

Hi jasujasu,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

Thanks,

CasinoReviews.com Complaints Team

Date – 04/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 11/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 18/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 25/08/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 01/09/2024

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi jasujasu,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

All we can suggest at this juncture is that you contact the operator’s ADR, EADR.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Stake7 Casino to discuss this issue we have received no response whatsoever from the operator.

Hello!

I Played on 31.5.2024 400eur deposit on stake7 casino, it went good and I got 3192,50eur withdraw after I 100% completed my bonus wager. In first 2 weeks they (Stake7) asked 2 or 3 times different kind of documents and I sent all documents they asked for and they accepted everything and said something like "your account is now fully verified and now you are able to do your withdraw".

 So, after they accepted all needed documents, I made new withdraw request, some days after that they sent me email: "Hello, We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus term and condition; We have declined your withdrawal, subtracted your balance and refunded your deposit using the same method".

 This is all the information I have received from them: They havent specified the real reason to not pay to me at all, they didnt even tell me what rule I have broken or what kind of rule I have not followed. Im 99,99% sure that I have read every single rule and havent broke any of those, but because I got that big win with the welcome bonus, they just dont want to pay me.

 I hope you could help me with this and maybe even get all my winning moneys back, that I have earned fairly and without breaking any rules. It feels really bad to lose such a large amount of money for actually no reason, please contact them, clarify the situation and return my winnings back to me. And please keep me updated whenever something new comes out.

P.S. “Username registered at the gambling operator*” the reason why I dint write anything there is that they banned me from the casino so I cant check that, so im not sure what my nickname was there.

 Thank you already!

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Stake7 Casino - I got scammed

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