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Hi Djcentigor - welcome to CasinoReviews.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of July let us know and we'll contact the operator on your behalf.

Thanks,

CasinoReviews.com Complaints Team

Yes of course you are right. I'm used to waiting months for payment. And operators can hide payment systems. And deceive your clients. There's nothing wrong with that

Hi Djcentigor,

We are neither endorsing not supporting the operator's management of your account. However, this service is an alternative to bringing a claim via the small claims court system where it is not possible to resolve the matter directly with the operator.

If you are unhappy with the customer service that you receive from the operator we would recommend choosing to play with a different operator in future. Perhaps one subject to more robust licensing than the operators you have historically chosen to interact with.

We will review your claim at a point where it can be reasonably concluded that this matter cannot be resolved by yourself.

Thanks,

CasinoReviews.com Complaints Team

I choose operators based on recommendations from Pragmatic Play. They rate all these operators as extremely reliable and with high ratings.

I received payment. Thanks to your help with minimal delay. Continue to support the players. Too much deception on the part of the casino. Thanks for your work

Hi Djcentigor,

Thanks for letting us know - it is appreciated 🙂

CasinoReviews.com Complaints Team

Deposit: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Amount: $100.00
Status: Success
Date: 06/07/2024
Time: 08:47
Payment method: Mastercard

I won $1000. When I tried to withdraw, I discovered that the payment method I used for the deposit was not available. I tried to withdraw via Skrill and received a refusal. I made another deposit:

Deposit: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇
Amount: $20.00
Balance: $1,023.45
Status: Success
Date: 08/07/2024
Time: 18:46
Payment method: Skrill

I passed the verification process with great difficulty, one document per day. My account is verified, but the withdrawal has not been processed. Please help me get my winnings.

Sultanbet - Refusal to pay out winnings

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