Tournaverse Casino

VISA

Hi ▇▇▇▇ - welcome to CasinoReviews!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

What kind of underage withdrawal did you request?

Thanks,
CasinoReviews.com Complaints Team

Hi ▇▇▇▇,

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Have you submitted all the documents that the operator has requested?

Please forward all documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

My new username: PeraPoira

Yes, I have submitted every document the operator has requested from me!

Hi PeraPoira,

Thank you for the change in username.

We need to see all the conversations with the operator regarding the matter not just the main conversation, please.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to **complaints@casinoreviews.com****.**
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi PeraPoira,

Thank you for your emails. However we still need you to provide all documents you may have submitted during verification, to **complaints@casinoreviews.com****.**

Thanks,

CasinoReviews.com Complaints Team

Here are the last documents.
I already sent all the other documents directly to the dispute on your official site.

Image redacted

Image redacted

Hi PeraPoira,

We have received email communications, but no other documents from you. Please forward the rest of the documents you submitted to Tournaverse to complaints@casinoreviews.com.

Thanks,

CasinoReviews.com Complaints Team

Here is every single document I sent.

They did not ask for any other documents.

![Körkort etupuoli.jpeg](https://mail.google.com/mail/u/0?ui=2&ik=762645b839&attid=0.1&permmsgid=msg-f:1838240756845901253&th=1982be3a9b71f5c5&view=fimg&fur=ip&permmsgid=msg-f:1838240756845901253&sz=s0-l75-ft&attbid=ANGjdJ_976ZH3HA_7lFxEl3qwaJiQv8chfVSquWeGRtilGcBSyN1CWxPGBnrQPulUGgtBwP4qTyDKs0UZveNgAWrY26ucRLqbYj4Taana_YGM8FGPtyZ-Uy1_5U2jn4&disp=emb&zw)

![Körkort takapuoli.jpeg](https://mail.google.com/mail/u/0?ui=2&ik=762645b839&attid=0.2&permmsgid=msg-f:1838240756845901253&th=1982be3a9b71f5c5&view=fimg&fur=ip&permmsgid=msg-f:1838240756845901253&sz=s0-l75-ft&attbid=ANGjdJ9SgWiIFBRCgBh-ABPIv65XXQJlrXHlULUILaVss-S87KvJIvRhJGgCdJuxZr-iQ9hwf_N_W0nfOY1mW9bZaIaBTl_S6uLn7s6p8foDCApDZfGD8Una_T7CUf8&disp=emb&zw)

Proof of payment:
 ![image.png](https://mail.google.com/mail/u/0?ui=2&ik=762645b839&attid=0.3&permmsgid=msg-f:1838240756845901253&th=1982be3a9b71f5c5&view=fimg&fur=ip&permmsgid=msg-f:1838240756845901253&sz=s0-l75-ft&attbid=ANGjdJ84G51GgOztj_j5oBcoPMFUAcujqSEFO4X4u0c8BdoSyM_ztJsmkJKlcatXAacvrmd7Ij1W_yh85cBFZg6SFFrakouAXguAdGrRQbs9M4tOoPsi2P2q2e_VPGc&disp=emb&zw)

Hi PeraPoira,

Please email the documents as attachments. The images you have tried to paste in have not come through.

Thanks,

CasinoReviews.com Complaints Team

Hi PerPoira,

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Tournaverse Casino
- Condor Malta Limited
- Condor Affiliates
- MGA

Thanks,
CasinoReviews.com Complaints Team

Hi PerPoira,

We're following-up on our previous communication - we need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:


- Tournaverse Casino
- Condor Malta Limited
- Condor Affiliates
- MGA

Thanks,

CasinoReviews.com Complaints Team

Hi PeraPoira,

If we haven't heard from you by Friday the 5th of December we will assume you no longer need our assistance and close this complaint.

Thanks,
CasinoReviews.com Complaints Team

Many months ago I requested a withdraw of my money as a refund due to being underage. I sent all the documents they asked and all the proof they needed. I have asked multiple times about the case and they have always said “management is currently checking your case. The moment we have more updates, we will contact you again.”
The last time I asked them about the case was in september (17.9). They have still not responded and do not intend to handle the case.

Thank you!

Tournaverse Casino - Ignoring my case

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