Tournaverse Casino

VISA

Hi dolphin777 - welcome back.

You are resident in a country that is currently subject to significant international sanctions. Those sanctions will naturally create barriers that will restrict your payment options and will also result in delays with payment processing.

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of May let us know and we'll contact the operator on your behalf.

Thanks,

ThePOGG

hello ThePogg, I'm always here)))
When making a deposit, I expected, if successful, to withdraw funds to the method from which I made the deposit. It's a skrill. For unknown reasons, Condor Group makes the first payment to a bank account. A strange circumstance, I verify my account, confirm my bank account that it is mine, confirm the skrill, and they withdraw using a complex method! A long one, from which I also lose interest for processing. As for the processing time, we live in the 21st century, more than 2 weeks have passed, they convince me to send funds, but they do not want to provide a payment document to my address. And I asked them for the payment identification number, they refused. Skrill, pokerstars and others process withdrawals to this bank account without any problems and instantly. In two weeks, any transfer, in case of blocking, would have already been returned to the sender. And they are silent.

Dear ThePogg!

It's been 3! weeks!!! 15 workers! days and the funds have not been credited to my account! For such a long time, any payment would either be credited or returned to the sender! The casino refuses to provide data to confirm the sending of funds. They also refuse to make a payment using another method. All deadlines specified in the rules are violated.
To refer to sanctions against my country of residence is only a postponement of the issue. The casino has more than one payment processing method, why wait another two weeks?
It seems to me that in this situation you are loyal to the casino. I repeat once again, sanctions are not an obstacle to fulfilling my obligations within the time limits specified in the rules and with which I agreed hoping for their compliance not only on my part, but also on the part of the casino. 
First, the casino has other withdrawal methods available that I have verified, second, the terms that have passed since the withdrawal allow us to analyze the solution of the issue, third, my bank account is serviced normally and I receive payments from other casinos to it. 
I ask you to assist in solving this issue. Thank you.

Hi dolphin777,

As directed above, we will review this issue if you are still experiencing problems on the 26th of May. Not before then.

If you do not feel this service is neutral in its actions, you should feel free to discontinue your claim and pursue it via whatever alternative method you feel offers you a fairer option.

Thanks,

ThePOGG

Hi dolphin777,

Are you still experiencing issues?

Thanks,

ThePOGG

Hello ThePOGG!
Yes, as I said earlier, nothing has changed, dear ThePogg. Funds from the casino tournavers.com account have not been received to my bank account as of 05/31/2023. A month has passed and I am shocked by such work of a casino with an MGA license. To confirm my words, I am ready to provide you with a bank statement for this period, for which a request was made to withdraw funds from the balance of my casino tournavers.com account.
I didn't unsubscribe earlier, because for some reason I couldn't log in to the site from my phone.
Best regards,
dolphin777

Hello ThePOGG!
Were you busy solving problems with the site? Is there time for my case? My situation has not changed.
Best regards,
dolphin777

Hello ThePOGG!

Is there any information about the status of my case at the moment from your side? The issue with the casino is not resolved. So far, I have not received a withdrawal.

Best regards,
dolphin777

Hi Pogg
You could at least write something. And just like this casino without answers, it will soon be a month from your side. Where is gambling headed? A total ignore

Date – 25/06/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Date – 02/07/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

Hi dolphin777,

Our understanding is that the operator has arranged to process your payment to Skrill this week. We would appreciate it if you could let us know when you receive your funds.

Thanks,

ThePOGG

Hi dolphin777,

Have you received your funds?

Thanks,

ThePOGG

Hi dolphin777,

If we haven't heard from you by Friday the 4th of August we will assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Tournaverse Casino has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Hello
 On 04/21/2023 I made a deposit of 20usd using the Skrill payment system. After a fun time, I tried to request a withdrawal, however there was no withdrawal to Skrill. What is a poor quality of customer service, the deposit is accepted, but there is no withdrawal of funds to the payment system through which the deposit was made.
 Only a bank account was available. This withdrawal request method is extremely inconvenient for me. First, because of the time it takes to process payments and second, because of bank fees for these payments, which increases costs.
 Further, I was asked to pass the KYC. The condition is standard. However, the processing and response to letters from the casino took 2 days each time. After verifying and verifying the account, I received confirmation from the casino.
 It has been more than 10 days since the casino processed my withdrawal request. I received an email notification from the casino on 04/30/2023 about the fact that the casino was approved. Until now, the funds have not been credited to my details specified during the withdrawal of funds. The casino refuses to provide information about sending funds to my account. I am ready to provide all confirming screenshots.

Tournaverse - casino more 10 days does not pay winnings

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Reclamaciones PE

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN

Wazamba Casino CA

Betsson CO

Baccarat CA

Vegas Crest NZ

Red Stag Casino IE

Live Casinos NZ

Casumo Casino NZ

KingdomAce Casino

Mobile Casinos

CasinoLuck

Dinero real

Blackjack MX

Playtech DE

Visa IN

SlotsMagic Casino NZ

Bizzo Casino CL

Craps UK

Boku ZA

WSM Casino CA

888 Casino Ontario

Slots UK

Cobra Casino NZ

JackpotCity Casino IE

Cobber Casino AT

Política de privacidad MX

Whistleblowing Policy

Baccarat IE

Casino4u AT

Juegos de Casino CO

Casino Classic NZ

Casino Bonus AT

VIP Casinos CH

Free Spins for Adding Card UK

Contacta con nosotros CL

Ultra Casino NZ

Royal Panda Casino

Bally ZA

Wildz Casino Ontario

Neue Casinos DE

Bitcoin AT

Best Payout casinos NZ

Dinero real MX

Jackpot Village Casino

Villento Casino

Wazamba Casino

Zaza Casino

Interac 

Playtech CA

Fresh Casino

Casino Games ZA

Spielautomaten CH

Fresh Casino IN

Quickfire NZ

Izzi Casino CA

LuckyWins NZ

Beste Auszahlungen in Casinos DE

Euro Palace Casino NZ

Ladbrokes Casino

Spielautomaten AT

Payment Methods

IGT IN

Neteller

SpinBetter Casino NZ

Bally CH

Aristocrat UK

Bank Transfer

New Casinos UK

Locowin Casino CA

Guides

Roulette CH

Fresh Casino PE

PlayNGo DE

Nuevos casinos PE

WinsRoyal Casino NZ

VIP Casinos

New Casinos IE

CasinoVibes Casino CA

Real Money ZA

Conquestador Casino CA

Bonos de Casino PE

Konami ZA

Turbico Casino

Affiliate Edge and retroactive term changes

Slots IN

NetEnt IE