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Hi ▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Unfortunately this is not a case that we can assist you with. If you had won and the operator had refused to pay you out on these grounds, we would look to contest that. That being the case, we would not also contest losses as this would create a unfair situation where the operator would be expected to refund losses or pay wins.

All we can suggest is that you ensure you read the terms and conditions of any gambling operator you register with in future.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

The casino breached their own terms and conditions. How would they tell me to choose any country i want and they have restricted countries??? I told them i am from palestine ( which is a restricted country), and they told me : “it's okay you can choose another country ”!!! How would you explain this?

Hi ▇▇▇▇▇▇▇,

By this point, you had already registered and played. During that process you have accepted the terms and conditions and already broken them. The chat agent's error did not cause the breach. That had already happened.

Sorry we cannot be of further help.

CasinoReviews.com Complaints Team

It did cause the breach because i asked them, and they did not mention it was a breach !! I would have closed the account right away. I told them i am from palestine, and support should have known that it is a restricted country, but they told me " you can choose any country that suits"!!!


بتاريخ الأربعاء، 22 مايو 2024، جاء من Dispute Resolution Official (CasinoReviews) <complaintreply@casinoreviews.com>:

did cause the breach because i asked them, and they did not mention it was a breach !! I would have closed the account right away. I told them i am from palestine, and support should have known that it is a restricted country, but they told me " you can choose any country that suits"!!!
I would have lost 2400$ !

Hi ▇▇▇▇▇▇▇▇▇▇▇,

No, your failure to read the terms, terms that you confirmed that you had read and agreed to, caused the breach.

We've clearly explained our position on this matter in our first response. We're sorry that you are not satisfied with that position but there is nothing further that we can do to assist you.

CasinoReviews.com Complaints Team

Found for the Operator - We will not pursue refunds of losses based on lack of license.

Dear Team, on the 10th Of August 2023 I registered an Account at Vavada Casino. While registering, I was not asked about the country I live in. I made many deposit at their website, a total of minimum $2,000.

On 17/03/2024 , I entered my profile but did not find my country name. So I sent them an email regarding this issue but they replied saying " you can choose any country, it does not matter !!!".

Today I went to see their terms and conditions and found out that i was playing from a restricted country ! This is written in their terms and conditions 4.4 , and I also have a screenshot .

Although i asked them before but they said" you can choose any country that suits"!

 I don't know why they give you the possibility to choose a land which is not allowed to play.

 they did Take over $2,400 from me, against their own Terms and conditions. They should not have allowed me to Register or even Not allowed the Transactions.



I asked them to refund my deposits but they refused . In my mind, this is unfair and Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits.

Can you help me please?

Vavada Casino - accepting players from restricted countries

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