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Hi Popo6868- welcome to CasinoReviews.com!

Please read our Complaint Guidance and our Complaints FAQ to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Dont want to change my username. You Can publish

Gesendet mit der WEB.DE Mail App

Am 24.03.25 um 11:23 schrieb Dispute Resolution Official (CasinoReviews)

Hi Popo6868,

Firstly, apologies, there was no reason to change your username, it's perfectly acceptable, and was a clerical error on our end.

Could you please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com. Please use the forward function on your emails rather than taking screenshots.

Thanks,
CasinoReviews.com Complaints Team

Hi Popo6868,

We're following-up on our previous communication - could you please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Hi Popo6868,

Thank you for your email.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:

- Vave Casino
- Vave Partners
- CHESTOPTION SOCIEDAD DE RESPONSABILIDAD LIMITADA

Thanks,
CasinoReviews.com Complaints Team

Hi Popo6868,

Thank you for your confirmation.

We'll contact the operator and see what we can find out.

Thanks,
CasinoReviews.com Complaints Team

Date – 16/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Thanks. I hope i get my Money Because i did nothing wrong.

Date – 24/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Date – 30/04/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,
CasinoReviews.com Complaints Team

Hi Popo6868,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Hi Popo6868,

Sadly there's nothing we can suggest. Given the weakly licensed nature of this operator there's no further escalation process that we could direct you to.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator – VAVE has informed us that they will not cooperate with this service to manage player complaints.

I am reaching out regarding a serious issue with my account at **Vave Casino**, where I successfully won **36,110 USDT** through E-Basketball betting. Some of my bets were won, and some were lost, following the standard process.

However, when I attempted to withdraw my winnings three days later, I found my account **suspended**, and all my bets were **canceled** without a clear explanation. Despite contacting customer support, I only received vague and unsatisfactory responses.

VAVE Casino - Bets voided

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