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Hi ▇▇▇▇▇▇▇▇▇ - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.
Please use the forward function on your emails rather than taking screenshots.

Have you had other communications with the operator after May 2nd?

Thanks,
CasinoReviews.com Complaints Team

Good morning :) Ohhh ok thanks for the Information. I woud like change my username in Elimaus77.  Can you please cancel my name after Best Regards please ? Yes we have write after the 2.mai i send all communications via Email :)



Best Regards



Elimaus77

I have send now all chats what i get from vegasino and emails on the complaints@casinoreviews.com

Hi Elimaus77,

Thanks for that.

Can you please confirm that you consent to our service sharing your personal information with the following parties, and that you consent to these parties sharing your personal with our service:


- Vegasino
- NovaForge Ltd
- Mate Affiliates
- Anjouan Gaming

Thanks,

CasinoReviews.com Complaints Team

Hi Elimaus77,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Date – 22/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 28/05/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 05/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 12/06/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Elimaus77,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Dear ThePOGG Team,

I would like to submit a formal complaint regarding Vegasino.com, where I claimed a sports betting bonus through an affiliate offer on Wettformat.com.

Here is a detailed timeline:
    •    On April 28th, 2025, I contacted support (agent ▇▇▇▇▇) to confirm whether the wagering requirements had been completed. She confirmed that the bonus had been fully completed.
    •    The same day, another agent (▇▇▇▇) independently confirmed that the bonus was fulfilled.
    •    I was informed that the issue with the bonus bar (which showed an incorrect 112%) was being forwarded to the administration for review.
    •    On May 2nd, 2025, I reached out again and spoke to ▇▇▇▇▇▇ from the support team. He told me they would need to wait for all bets to be settled before fully reviewing the bonus status, but assured me that a solution would be found.
    •    Later that same day, the bonus was suddenly removed – and my balance of €2,343 was wiped, without any valid explanation.

Given that multiple support agents confirmed the bonus had been fully completed, and the funds were already real money, this removal appears to be unjust and in bad faith. Despite repeated attempts to resolve this through their live chat, I received no compensation or proper explanation.

This behavior seems to violate basic principles of fairness and transparency. I respectfully request your assistance in investigating this matter and recovering the withheld funds.

I am happy to provide screenshots and chat transcripts as evidence.

Thank you for your support.

Best regards,

▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Vegasino Casino - removed €2,343 after bonus was fully completed and confirmed

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