Curaçao Gaming Control Board

Welle Casino

VISA

Hi Zzbooroll - welcome to CasinoReviews.com!

Please read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

We need you to confirm that you provide your consent for us to share your personal information with the following parties, and for those parties to share your personal information with us:

- Welle Casino
- JER-TEAM N.V.
- Welle Partners
- Curaçao Gaming Authority

Thanks,
CasinoReviews.com Complaints Team

Hello,

I fully understand the need to keep my personal identity protected on the public page.
You can change my username.

I also confirm that I provide my full consent for CasinoReviews.com to:

share my information with Welle Casino

share my information with JER-TEAM N.V.

share my information with Welle Partners

share my information with the Curaçao Gaming Authority (CGA)

and for all of these parties to share the relevant information back with CasinoReviews.com for the purpose of resolving my complaint.

If you need any additional details, documents or screenshots, I will gladly provide them.

Thank you for your help.

Hi Zzbooroll,

Thanks for the confirmation. We'll contact the operator and see what we can find out for you.

CasinoReviews.com Complaints Team

Thank you for taking the case.
I am fully available to provide any additional documents or evidence needed.

Looking forward to the operator’s clarification.

Date – 01/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 08/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Date – 18/12/2025

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Please note, we do not provide updates when we have nothing new to share and will notify you as soon as we do have something to share.

Thanks,

CasinoReviews.com Complaints Team

Hi Zzbooroll,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

CasinoReviews.com Complaints Team

Found Against the Operator - Despite our repeated efforts to contact Welle Casino to discuss this issue we have received no response whatsoever from the operator.

I am filing a formal complaint regarding Welle Casino and the confiscation of €1,800 (€1,000 + €800) in processed withdrawals.

On 22 November 2025, I made two withdrawals totaling €1,800.
Both were approved, marked as processed, and confirmed in my account transaction history.

Shortly after, the casino sent an e-mail stating that the funds were confiscated due to “duplicate account” concerns linked to an older account that had been previously closed.

Why This Is Improper

1. My new account passed full KYC verification, where the casino had access to all identifying data (ID card, payment method, IP, device, PayerID).

2. Welle allowed me to deposit, play, lose, win, and even withdraw two previous amounts (€1,000 and €400).

3. The casino only discovered the alleged “duplication” after approving another withdrawal.

4. This is textbook selective enforcement of T&Cs, which violates every credible regulator’s fairness requirements.

5. If an account should be blocked due to past exclusion, the operator has the legal obligation to stop the player immediately—not after profiting from deposits and gameplay.

6. Responsible Gambling protocols were not applied when they should have been.



Requested Remedy

I am requesting:

• Payment of the €1,800 in approved withdrawals, OR
• At minimum, a full refund of all deposits made into the new account.

I will provide all evidence, including:
– KYC approval
– screenshots of processed withdrawals
– previous successful withdrawals
– the confiscation e-mail

I request your assistance in resolving this case.

Welle Casino - Confiscated €1,800 After Approving Withdrawals

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