Wild Fortune Casino
Wild Fortune Casino
Read review

Wild Fortune Casino

"Wild Fortune Casino - Account opening problem"
Resolved
Resolved
Complaint Details
Icon
Posted By
Player
Icon
Disputed amount
80€
Icon
Date raised
October 1, 2024
Icon
Date closed
November 9, 2024
Privacy Disclosure
To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

I tried to open a game account and the only option is to first deposit money through the trustly service, after which you can enter your own information. I tried this but the website didn't work properly and I couldn't open an account. I contacted their customer service and was instructed to try another browser. This didn't help. I complained about it and they told me to try again. Didn't work.

I have transferred €80 money to them, and I did not get a game account opened. I have sent them the receipts for the transfers but they still won't refund the money and say they are looking into the matter.

I'll send you those receipts as well.

5 Responses

Dispute Resolution Officer

Hi ▇▇▇▇▇ - welcome to CasinoReviews.com!

As this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please ensure you have read our Complaint Guidance and Complaint FAQs to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – https://casinoreviews.com/terms-of-use

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Dispute Resolution Officer

Hi ▇▇▇▇▇,

We're following-up on our previous communication - as this report will ultimately be published, your username cannot contain information that could be used to identify you, like parts of your name, your date/year of birth or email address. Could you please pick a new username and we'll change it for you?

Please forward all communications you have had with the operator, including any documents you may have submitted during verification, to complaints@casinoreviews.com.

Please use the forward function on your emails rather than taking screenshots.

Thanks,

CasinoReviews.com Complaints Team

Ruling
Resolved
The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Got a complaint about a gambling site?

To submit an online gambling complaint, register a new account or log in.